FAQ

Q-1 :I have Installed Dealer Inquiry Extension. But got following error.

Ans :Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-2 :Store Name not displayed in email.

Ans :Go to STORES → Configuration → General → General Tab.

Specify store name in Store Information Section as per display in following screen.

Q-3 :We have implemented dealer inquiry extension but admin did not get mail when customer submits the dealer inquiry form. Can please let me know how admin can get the mail.

Ans :Go to STORES → Configuration → General → Store Email Addresses Tab.

Please specify Sender Email in General Contact section for get admin mail.

Q-4 :I enable the captcha but not display on form.

Ans :Go to STORES → Configuration → CUSTOMERS → Customer Configuration Tab.

In CAPTCHA Section >> Forms >> “Dealer Inquiry” must be selected for your store.

Q-1: Lazy load is not working properly.

Ans : You are facing this issue because you have set the video in slider and Lazy Load only supports slider images.

Q-2: I have installed responsive banner slider extension. But got following error:

Ans : Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-1: I have Installed Shop By Brand Extension. I got following error. "There has been an error processing your request"."Please upgrade your database: Run bin/magento setup:upgrade".

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: I have update attribute option values from Backend -> STORES -> Attributes -> Product , but when I click on Manage shop By Brand page, The updated attribute option value will not updated with old option value?

Ans : Please Click on Load Button and your updated attribute information will be show under manage shop by brand grid.

Q-3: Once I have Installed Shop By Brand Extension, When I click on Manage Shop By Brand it will show message something like this “Brand option values not available. Please insert Brand values”?

Ans : You will get this message only when you have not added attribute options value. Once you added attribute options value from Backend -> STORES -> Attributes -> Product, once you set attribute option value this message will not appear again on Shop By Brand Management page.

Q-4: After adding attributes option value from Backend -> STORES -> Attributes -> Product option value still not display under Manage Shop by Brand page and I got this kind of Notice “Please click Load Brand button to show listing of brands”?

Ans : Nothing to worry about that you just need to click on Load Button and your attribute options value will show after it.

Q-1: I have Installed Product label Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.(Please refer user manual)

Q-2: Label is not displayed.

Ans : For display label you have to add div as per specified in Layout Settings. (Please refer user manual)

Q-3: Date Range Condition not working

Ans : This is happen due to different time-zone in your magento store. If you want to set same date and time then, please set same time-zone as original website having.

Q-1: I have Installed Mega Menu Extension. I got the following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps.

Q-2: I have installed Mega Menu Extension. But when I open the admin panel, I get “Specified invalid parent id (Magebees_Menu:title)” error.

Ans : Please enable Magebees_Menu module by run “php bin/magento module:enable Magebees_Menu” from command prompt in magento root directory.

Q-3: How to display Menu on the Front-end?

Ans : After creating the group, you will get the embedded code. Use it to display menu on the front-end. There are 3 methods available. Here group_id=1;

1) Insert into Static block or CMS page:

{{block class="Magebees\Navigationmenu\Block\Menucreator" name="menucreator_group_1" group_id="1" template="menucreator.phtml" }}

2) Reference via XML layout file:

<block class="Magebees\Navigationmenu\Block\Menucreator" name="menucreator" template="menucreator.phtml">

<action method="setGroupId"><argument name="groupid" xsi:type="string">1</argument></action>

</block>

3) Call via frontend template file:

<?php echo $this->getLayout()->createBlock("Magebees\Navigationmenu\Block\Menucreator")->setGroup_id(1)->setTemplate("navigationmenu/menucreator.phtml")->toHtml();?>

Q-4: How to replace Magento top menu with the Mega Menu?

Ans : Replace magento default top menu with our Mega Menu:

Open the given file. <Root Directory>\vendor\ magento\ <YOUR THEME FOLDER> Magento_Theme\ templates\ html\ topmenu.phtml file.

Comment or remove default magento top menu code and put our menu embedded code as display on the above screen shot.

&lt;?php echo $this-&gt;getLayout()-&gt;createBlock("Magebees\Navigationmenu\Block\Menucreator")-&gt;setGroup_id(1)-&gt;setTemplate("navigationmenu/menucreator.phtml")-&gt;toHtml();?&gt;

Here group_id=1; so we need to change the group id when you use this code to display menu in the front.

Q-5: Why are auto show subcategories not working in the menu?

Ans : Make sure that all the assigned subcategories are activated, and select YES in “Include in Navigation Menu” option.

Q-6: Any change such as add, edit, add-sub, delete menu-items or change in the menu group is not displayed in the front?

Ans : Go to Admin -> MAGEBEES -> > Navigation Menu Pro -> Navigation Menu Pro Setting and follow below mentioned points:

• Check Developer Mode is set as “No” then click on the “PUBLISH” button for display new changes on frontend.
• If developer mode is set as “Yes” and still new changes are not displayed on the frontend then Refresh magento cache From System -> Tools -> Cache Management.

Q-1: I have tried to install Ajax Add to Cart extension using terminal, but I am not able to install it using command line, what are steps for custom installation of the extension?

Ans : Please contact us for installing our module in your store.

Q-2: I am getting error in console for “ajaxToCart.js not found”. How to solve the problem?

Ans :Go to Admin -> System -> Cache Management. You can see following screen.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in front-end.

Q-1: I have tried to install Lazy Load Images extension using terminal, but I am not able to install using command line, what are steps for custom installation of Lazy Load Images extension??

Ans : Please contact us for install our module in your store Contact us.

Q-2: I am getting error in console for lazyload.js not found ,How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Q-1: I have Installed YMM Products Parts Finder Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: Finder not display on category page.

Ans : Please check product finder category and its products category. If product category and finder category are not same then finder will be not display on category page. Finder does not content result product associate with that category then finder will not display.

Q-3: I am getting error in console for cwsfinder.js not found, How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.
Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.
Refresh the page in front-end.

Q-1: I have Installed Promotions Notification Pro Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: Date Range not working.

Ans :This is happen due to different time-zone in your magento store. If you want to set same date and time then, please set same time-zone as original website having.

Q-3: I am getting error in console for cwsbxslider.js and cwsnotification.js not found, How to solve this problem?

Ans :

• Go to admin -> SYSTEM-> Cache Management.
• Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button
• Refresh the page in Frontend.

Q-1: I have tried to install Ajax Quick Search extension using terminal, but I am not able to install using command line. What are steps for custom installation of Ajax Quick Search extension?

Ans : Please contact us.

Q-2: I am getting an error in console for ajaxQuickSearch.js not found. How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Frontend.

Q-3: After setting Attribute Searchable, I am not able to get search result using this attribute. How to solve this problem?

Ans :After setting Use in Search property of attribute to yes/no, you have to run following command in terminal:

php bin/magento indexer:reindex catalogsearch_fulltext

Q-1 :I have installed import export products attributes extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2 :I click on “Click on for import” button but got following error. “SQLSTATE[23000]: Integrity constraint violation:1452 cannot update…………………….”.

Ans : This error showing that “import_attribute.csv” not properly created (Due to store view id wrong created in store_label or storeview_option) so please assign true store View id..

Q-3 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-4 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export categories extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have installed import export product reviews extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2: I click on “Click on for import” button but got following error. “SQLSTATE[23000]: Integrity constraint violation:1452 cannot update…………………….”.

Ans: This error shows that “importreviews.csv” is not properly created. It can be due to insertion of wrong store_ids in store_ids field. So please assign true store_ids in store_ids field.

Q-3: I am getting max execution time error, what should I do?

Ans: If you are getting time out, then increase your time out limit. For that, you have to consult your hosting guy.

Q-4: I am getting “‘var/export’ directory does not exist!” error. What should I do?

Ans: This error comes due to “var/export” directory does not exist or does not have write permission.

Q-1: I have installed import export newsletter subscribers extension but I got following error. “There has been an error processing your request. Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2: I clicked on "Import Newsletter Subscribers" button but got the following error "Requested store is not found".

Ans: This error shows that "importnewsletter.csv" is not properly created. The reason can be error in insertion of store code in store_code field. So please assign true store code to solve the problem.

Q-3: I am getting max execution time error, what should I do?

Ans: If you are getting time-out error, then increase the time-out limit. For doing so, you may have to consult your hosting guy.

Q-4: I am getting “‘var/export’ directory does not exist!” error?

Ans: This error occurs when “var/export” directory does not exist or does not have write permission.

Q-1: I have tried to install Customer Testimonial extension using terminal, but I am not able to install it using command line. What are steps for custom installation of Customer Testimonial extension?

Ans : Please contact us to install our module in your store.

Q-2: I am getting error in console for cwstestimonial.js not found. How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Q-1 :I have installed import export URL rewrites extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export CMS Pages extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export CMS blocks extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: How to Export Products from Magento 1 and Import them in Magento 2?

Ans: In that case you have to follow below step.

Step 1: Installed our Import Export Products Extension for Magento 1 (https://www.magebees.com/magento-import-export-simple-products-configurable-products-bundle-products-group-products-downloadable-products.html) in your Magento 1 site.

Step 2: Export the products in your magento 1 site From MageBees -> Import/Export Products -> Export Products.

Step 3: Copy your exported csv file from Magento 1 site and put it into your Magento 2 site Maento_root/var/import folder. (if import folder not exists then create it.)

Step 4: Now time to copy images. For that copy media/catalog/product folder and put it in pub/media folder and rename it as "import" in your Magento 2 site.

Step 5: Now Login in your Magento 2 site and go to MageBees -> Import/Export Products -> Import Products. Go to Run Profile Tab and select your csv file from "Choose Import File" and click on Validate & Import File Data button.

Step 6: After Validate your csv file you need to click on "Import Products" Button.

Q-2: I have installed Import Export Products extension but got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-3: I have installed import export Products extension but when i open admin and i got "Specified invalid parent id (Magebees_Menu: title)" error.

Ans : Please enable "Magebees_Menu" module by run "php bin/magento module:enable Magebees_Menu" from command prompt in magento root directory.

Q-4: I am getting max execution time error, what I have to do?

Ans: If you getting time out then increase your server max execution time. For that you have to contact your server/hosting support team.

Q-5: Products import working fine but QTY showing blank. How i can solve?

Ans : In this case please check you have define value in qty column.

Q-6: What I do when products import going correctly with no single errors but they don't show on frontend until I re-edit and save it?

Ans: It’s because you are missing the "options_container" column in your csv and its values. These are required and it’s recommended not to change or remove columns or remove it.

Q-7: How to create or manage parent and child category?

Ans: Here some string mention for category column. Explained bellow.

Category Column String:

Parent Category, Parent Category/Child Category, Parent Category/Child Category/ Sub Child Category

Here,
Parent Category: if you use this string then it will create Parent Category.

Parent Category/Child Category: if you use this string then it will create Parent Category first, then it will create Child Category.

Parent Category/Child Category/Sub Child Category: If you use this string then it will create Parent Category first, then it will create Child Category and then create Sub Child Category.

The default Parent Category separator is "," (comma) and child category separator is "/" (slash)

Q-8: Import Screen Showing "Fatal error: Call to a member function getId() on a non-object" ?

Ans: This error comes because of you not created attribute which you mentioned in CSV. OR attribute is not assigned to attribute set.

Q-9: I am getting "var/export directory does not exist !" error?

Ans: This error comes due to var/export directory does not exists or not having write permission.

Q-10: I am getting "var/import directory does not exist !" error?

Ans: This error comes due to var/import directory does not exists or not having write permission.

Q-11: I am not able to update attribute set.

Ans: You can’t update attribute set values using our extension.

Q-12: I am getting "Product SKU filed in sku is empty" error while try to import the products.

Ans: This error occur because of your csv file is not created in UTF-8 format. You must convert your csv file in UTF-8 format using open office or Google spreadsheet.

Q-13: I am not able to import/update products images.

Ans: For Import and update the products images you must define four column image, small_image, thumbnail and gallery in your csv file.

Q-14: I am getting below error while trying to import the products.

A technical problem with the server created an error. Try again to continue what you were doing. If the problem persists, try again later.

Ans: When this error occurred that means there is something wrong in your CSV file or in the site Data. This is Magento's default error handling message so you have to contact our support guy when you get this kind of error. Our support team will check our issue and give you a proper solution.

Q-15: I am not able to Import Configurable Products Properly.

Ans: In this case you have to check below things.
1. All the defined attributes have proper value or not and define in the sample products.
2. All the attributes are added in the mentioned attribute set.
3. The attributes which you want to use to create the configurable products are defined in the “used_attribute” column.
4. Make sure you have mentioned correct SKUs in the "child_products_sku" column also make sure that all the products are already available on the site.

Note:
1. The best practice for import the configurable product is making separate CSV files. One for its associated (simple) products and another is for configurable products. First import all the simple (it’s associated) products then import the configurable products.

2. Our Extension will not create attributes or its value in the site. Before import, any type of products with a custom attribute set make sure you have created all the attributes along with its values on your site.

Q-16: Products display out of stock or changes are not display in frontend after import the products.

Ans: This issue occurred because you did not index after import the products. You have to reindex all the data after you import the products. You can do indexing using the below command from SSH. As well as refresh the caches from the admin section.
php bin/magento indexer:reindex

Q-17: We are getting "Image: /sampleimage.png does not exist in folder." error

Ans: If you are getting such error that means you have not put product images in pub/media/import directory. Also, check directory as well as images permission.

Q-1 ::- I have installed Product Feed Generator extension but got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans :Run php bin/magento setup:upgrade command to your terminal or command prompt. Please see installation steps for that.

Q-2 ::- I am getting max execution time error, what I have to do?

Ans :If you getting time out then increase your server max execution time. For that you have to contact your server/hosting support team..

Q-3:- I am getting “‘var/export’ directory does not exit!” error?

Ans :This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export wishlist products extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-3 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-4 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have tried to install Improved layered navigation extension using terminal, but I am not able to install using command line. What are steps for custom installation of Improved layered navigation extension?

Ans : Please contact us.

Q-2: I am getting error in console for layeredNav.js and layerbrandslider.js not found. How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Frontend.

Q-3: I have updated attribute option values from Backend-> STORES-> Attributes-> Product, but when I click on Manage Brands page, it shows old value.

Ans : Please Click on "Load Brand" Button in Manage Brands Section and your updated attribute information will be shown under manage brands grid.

Q-4: When I click on "Load Brand" button in Manage Brands section it shows something like: “There are no brand values available. Please insert values and then click on load brand button”.

Ans : You will get this message only when you have not added attribute options value. Once you add attribute options value from Back-end -> STORES -> Attributes -> Product, and set the value then after clicking on "Load Brand" button, this message will not appear again.

Q-5: I have set option alias from back-end for SEO URL , but I am not able to see changes in front-end. How can I solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

If Cache Type “Magebees Improved Layered Navigation” is Enabled , then refresh the Cache Type.

Refresh the page in Front-end.

Q-6: While applying the filter in front-end, why I am getting the message: ‘Error while applying filter’?

Ans : Please check the below mentioned cases:

• Please check If attribute option alias/value contains below mention special character than it will not work :

  + ? # % \

• Please check if you have use same value for option separation and to replace special character then it may cause issue. If there are complex options like:"black-green", there will be a problem with single "black" and "green" options. In some cases such options will not be parsed by SEO URL router.

• If attribute option alias/value contain same name as attribute code/label then it also cause the issue while apply the filter with include the attribute code/label in SEO URL. As Example : If option alias/value “color-block” and attribute code “color” then if you have include the attribute code in SEO URL then it will not be parsed by SEO URL router and gives error.

Q-1: I have Installed Today's Deal Products Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that. (Please refer user manual)

Q-2: I am getting error in console for not found js, How to solve this problem?

Ans : Go to admin >> SYSTEM >> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Front-End.

Q-3: Deal is not displaying as per my current system date & time.

Ans : This happens due to different time-zone in your Magento store. If you want to set same date and time, then please set same time-zone as original website. You can set time-zone from >> admin >> STORES >> CONFIGURATION >> GENERAL >> GENERAL TAB >> Locale Options.

Q-1: I have Installed Ajax Category Products Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: Category does not display results.

Ans: Please check category and its products. If products are not assigned or assigned products are not visible in frontend then that product will not display.

Q-3: I am getting an error in the console for not found js, How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Frontend.

Q-1: I have tried to install Advertisement block extension using terminal, but I am not able to install using command line, what are steps for custom installation of Advertisement block extension??

Ans : Please Contact us for install our module in your store .

Q-1: I have tried to install Ajax Infinite Scroll Pro extension using terminal, but I am not able to install it using command line. What are the steps for custom installation of Ajax Infinite Scroll Pro extension?

Ans: Please contact us to install our module in your store.

Q-2: I am getting error in console for magebeesInfiniteScroll.js not found. How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Front-end.

Q-1: I have tried to install Ajax Quick View extension using terminal, but I am not able to install it using command line. What are steps for the custom installation of the module?

Ans : Please contact us for installing the module in your store.

Q-2: I am getting error in console for “ajaxQuickView.js not found”. How to solve the error?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Front-end.

Q-1: I have tried to install Product  Image Flipper extension using terminal, but I am not able to install using command line, what are the steps for custom installation of  Product  Image Flipper extension?

Ans : Please Contact us for installing the module in your store.

Q-2: I am getting error in console for magebeesFlipper.js not found. How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Front-End.

Q-1: I have tried to install One Page Checkout extension using terminal, but I am not able to install using command line, what are steps for custom installation of One Page Checkout extension?

Ans: Please Contact us us for install our module in your store.

Q-2: I have Installed One Page Checkout Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.(Please refer installation manual)

Q-3: From where I can get the Google API key for auto fill address.

Ans: You can generate/get the Google API key from below URL.
https://developers.google.com/maps/documentation/javascript/examples/places-autocomplete-addressform

Q-1 :I have installed “Borgun Payment Gateway” extension and I have set all fields but when I click on “Place Order” in the checkout page will get below screen.

Ans :

Q-2 :I set "Show logo" field selected yes and "save config" but not show logo on Borgun Payment Page. I will get following screen.

Ans : Logo show only "Live" Mode so please select "No" in "Sandbox Mode" and Save Config then click on "Place order". You will get following screen.

Q-1: I have installed "Call For Price" extension. I got the following error: “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps (Please refer user manual).

Q-2: When I submit call for price request from the pop-up, I am getting “Unable to send email" error.

Ans : To send email from Magento, you need to configure an email SMTP server on the web host/server. Magento uses the PHP mail() method by default, although there are several extensions that you can install to override this behavior.

Q-1:I have tried to install Quotation Manager extension using terminal, but I am not able to install using command line, what are steps for custom installation of Quotation Manager extension?

Ans : Please Contact us for install our module in your store .

Q-2:How to install modules using composer ?

Ans : Please Refer Composer User Guide for MageBees Extensions for installing our module in your store using composer.

Q-3: I am getting error in console for magebeesQuote.js not found in frontend, How to solve this problem?

OR

I am getting error in console for manageQuote.js not found in backend, How to solve this problem?

Ans : Solution 1 : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Solution 2:

Open command prompt/terminal and change directory to your magento install directory.

Run following command:

rm -R pub/static/*

php bin/magento setup:static-content:deploy

php bin/magento cache:flush

php bin/magento cache:clean

Q-4: Can I send notification email to more than one sales representative?

Ans : Yes you can provide list of comma separated email address in “Send Quote Email Copy To”. So those email address will be notified of each notifications.

Q-5: Not able to add/update/delete cart item after confirm and checkout quotation.It will give error like display in below screen.

Ans : Go To admin ->STORES ->configuration -> MAGEBEES -> Quotation Manager -> Front End Settings

If currently customer had accepted the proposal and If “Lock Proposal” is set to yes from configuration then customer not able to add/update/delete the current cart items. So for add/update/delete cart items click on log out link.For disable Lock Proposal set the configuration setting for “Lock Proposal” to No.

Q-6: Can I display “Add To Quote” Button on widget product list template or custom product list template?

Ans : Yes ,you can add the “Add To Quote” button in widget product list template or custom product list template.

You can find the short code for Add To Quote button from admin->STORES ->configuration -> MAGEBEES -> Quotation Manager -> Default Package Code .

Copy that short code and paste in your template file above the “product-item-actions” div.Save your template file and Refresh the frontend.

Check below screen in which short code for Add To Quote button is added.

Q-7: How Can I allow Add to Quote button only for specific products using “Apply Add To Quote” attribute ?

Ans: When you installed Quotation Manager Extension in your store, this extension automatically create an attribute call “Apply Add To Quote”.

Go To CATALOG -> Products.

Edit the product in which you want to enable/disable Add To Quote Button.

Set "Apply Add To Quote" attribute value to YES/No if you want to Enable/Disable Add To Quote Button for that product.

NOTE: If configuration option “Apply Add To Quote Button” value set to ‘Product in which "Apply Add To Quote" attribute applied’ then enable/disable Add To Quote Button for each product functionality will work otherwise Add To Quote button will be displayed for all products.

Q-8: Why Out of Stock Product’s options not display on product detail page even if “Enable Manage Stock for Quote” is set to “No” ?

Ans : If “Enable Manage Stock for Quote” is set to “No” then out of stock product option will not display in product detail page.

With this feature we are only allow to quote a product even if product quantity is not available when quote the product. Out of stock product’s option will manage with default magento’s manage stock functionality.

Q-9: Why Quote Item Tax is not displaying in quote even after “Include Product Tax in Quote” is set to Yes ?

Ans : Quote item tax will be displayed only if “Display Product Prices In Catalog” is set to “Including Tax” or “Including and Excluding Tax” from Stores-> Configuration ->SALES -> Tax -> Price Display Settings -> Display Product Prices In Catalog.

Q-10: Why the ‘Proceed To Checkout’ button is not visible on quote view page in frontend ?

Ans : Check the configuration settings for ‘ Allow Customer Checkout On Quote’ , It is set to NO then “Proceed To Checkout” button will not display on quote view page in frontend. If ‘Allow Customer Checkout On Quote’ is set to Yes and still button not display then check if proposal sent by admin or not, if proposal is not send by admin then ‘Proceed To Checkout’ will not display.

Q-11: How the guest customer can proceed to checkout the quote ?

Ans : From the Quote Proposal mail, Guest customer can proceed to checkout by clicking on the button ‘Proceed To Checkout’ in mail if ‘ Allow Customer Checkout On Quote’ is set to Yes.

Q-12: In Magento 2.3.X Version , Product Qty available In Stock but when Going to Add Item Into Quote then it will give "The requested qty is not available" Error Message ?

Ans : This issue may be occurred because you are using Multi Source Inventory (MSI) In Magento 2. So For fix this issue you need to update QuoteStockItem.php file in your store Please Download Magebees_Quotationmanager-Patch-1.zip

1) if you had installed our module manually then please check at below path on your server.

File Path : <Magento_Root>/app/code/Magebees/QuotationManager/Model/Quote/Item/QuantityValidator/Initializer/QuoteStockItem.php

2) if you had installed our module using composer then you will find our module files at below path on your server.

File Path : <Magento_Root>/vendor/code/magebees/module-quotationmanagerpro/Model/Quote/Item/QuantityValidator/Initializer/QuoteStockItem.php

if QuoteStockItem.php file avaialble at above mention path then please take backup of that file and then replace new QuoteStockItem.php file which we have provided in Magebees_Quotationmanager-Patch-1.zip.

Q-13: Quotation Translate Inline Email Templates broken from Magento 2.3.4 Version ?

Ans : New strict mode introduced in 2.3.4 seems to have broken how the layout directive works. So For Fixed this issue we need apply Following Temp Solutions for it.

set in db table: email_template column is_legacy = 1 for this new quotation email templates.

Q-1 : Extension doesn’t send email.

Ans : Open database and find table "cron_shedule"

If it is empty, the cron hasn’t been configured. So please configure cron in your store and then check it.

Q-1: How can I add bulk Product to cart?.

Ans : You can use instant search by product names or SKUs or upload a CSV file.

Q-2: I want to enable the Wholesale Fast Order with wholesale customers only, is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-1 :I want to enable the Wholesale Configurable Products with wholesale customers only. so, is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-2 :I want to show child products price only for wholesale customers.So,is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-3 :Which Product types support this extension?

Ans : This extension work with configurable product and Grouped Product.

Q-1:- I have installed CouriersPlease shipping method extension. But got following error. “There has been an error processing your request”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=Please enter valid to country code)

Ans : Please Enter Valid Country on Front-end.

Q-3:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=Please enter a valid Australian Postcode)

Ans : Please Enter Valid Postcode on Front-end.

Q-4:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=We cannot service this request)

Ans : Please Enter Valid Postcode on Front-end or Service is not available for Country which you selected on Front-end.

Q-1:- I have installed Fastway shipping method extension. But got the following error: “There has been an error processing your request”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed Fastway shipping method extension. And I am getting the following screen: (Error=postcode and city both should be specified)

Ans : Please Enter Valid Postcode and City on Front-end.

Q-3:- I have installed Fastway shipping method extension. And I am getting the following screen: (Error=No services available for suburb: Napier and postcode: 4110. Please contact the Sydney regional franchisee for a quote)

Ans : This error may come because there is no shipping rate available for this origin and destination or there is incorrect City/Postcode or both City and Postcode are incorrect.

Q-1: I have tried to install Email Template Editor extension using terminal, but I am unable to install it using command line. What are steps for custom installation of Email Template Editor extension??

Ans : Please contact us to install our module in your store.

Q-2: I am not able to see the css changes after modifying the configuration settings for design settings. How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

1) Open command prompt / terminal and change directory to your magento install directory.

2) Run following command :

• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy -f

Q-3: How to add the Top menu and social media icons in email template?

Ans :

• Go to Admin Panel > Marketing > Communications > Email Templates.
• Click on Add New Template
• Choose the Template from email template list under “Magebees_EmailEditor” as shown in following screen.
• Click on Load Template
• Click on “Insert Variable” Button , this will open popup containing the template variables.
• Add the “Magebees Top Menu” and “Magebees Social Media Block” variable in template and then click on preview template
• Save the Template.

Q-4: How to edit social media icons and its url in footer email template?

Ans :

• Go To Admin Panel > Content >Elements > Block.
• You can find the CMS block with Identifier “magebees_social_media_block”.
• Here you can edit the social media icon content then save the block and refresh cache.

Q-1: I have tried to install Full Page Cache Warmer using the terminal, but I am not able to install it using the command line, what are the steps for custom installation of the extension?

Ans : Please contact us for installing our module in your store.

Q-2: Is It possible to generate and process the warmer queue using the command line?

Ans : Yes, It is possible to generate and process the warmer queue using the command line. Please follow the below mentioned steps:

1) Open command prompt/terminal and change directory to your Magento installation directory.

2) Run following command :

> For Generate Warmer Queue:

php bin/magento magebees:warmqueue:generate

> For Process Warmer Queue:

php bin/magento magebees:warmqueue:process

Q-3: Why am I getting Exception as "An error occurred during“ ”fileLock execution"?

Ans : Warmer queue generation and process can be executed from command line, back-end and Cron job. If at any moment queue generation process executed from command line and process warmer queue is executed from back-end, then it may cause problem. To prevent the conflict between this process, we have generated the lock file so you may get this exception.This lock file will automatically unlock after the execution is complete and not show this exception after refreshing the page.

Q-1:- I have installed Mass Order Actions extension. But got following error: “There has been an error processing your request”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed the extension but mass actions are not displayed in the order grid?

Ans: Please enable the extension and select Mass Actions which you want to display in the order grid from configuration.

Q-3:- I got the following error when I tried to create invoice: (Error=Invoice already created for 000000030 order(s).)

Ans: This error comes when the invoice for the order is already created and we try to create Invoice by Mass Order Actions.

Q-4:- I got the following error when I tried to create shipment of order: (Error= Shipment already created for 000000029 order(s).)

Ans: It happens when shipment for the order is already created and we try to create Shipment by Mass Order Actions.

Q-5:- I got the following error when I tried to create shipment of order: (Error=Shipment will be not created for 000000030 virtual or downloadable order(s).)

Ans: The error occurs when we try to create shipment for the order by Mass Order Actions and the order contains only downloadable products or virtual products or both of them.

Q-6:- I got the following error when I tried to delete order: (Error=1 order(s) cannot be deleted.)

Ans: It happens when we try to delete the order using Mass Order Actions, whose status is not selected in Order Status Field in the configuration.

Q-1: I have tried to install “Google Rich Snippets Extension” using the terminal, but I am not able to install it using the command line. What are the steps for custom installation of the extension?

Ans : Please contact us to install the module in your store.

Q-2: I have set Social Profiles Enabled to Yes. However, I am still not able to find social profile data in Rich Snippets, why?

Ans : Please make sure that “Organization” is enabled to get the Social Media Profiles working.

Q-1: I have tried to install “Accelerated Mobile Pages Extension” using the terminal, but I am not able to install using the command line, what are steps for custom installation of “Accelerated Mobile Pages Extension”?

Ans : Please Contact us for installing our module in your store.

Q-2: Does this extension works with Shopping Cart and Checkout Pages?

Ans : Google AMP technology was designed for the Static Pages only. Therefore, AMP Extension works only on Homepage, Product List Pages, Product Pages,and CMS pages. The pages like Shopping Cart and Checkout are dynamic, and they cannot be adapted to work with AMP technology yet.

Q-1: I have Installed the Blog Extension and got the following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please refer installation steps in the user manual.

Q-1: I have tried to install “Multiple Flat Shipping Rates Extension” using the terminal, but I am not able to install using the command line, what are steps for custom installation?

Ans: Please Contact us for installing the module in your store.

Q-2: I have installed your extension and enable it from backend but still I am not able to see it in frontend.

Ans: In this case, you need to refresh the Magento caches and third party caches.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please check the installation user guide for more information.

Q-2: I am not able to see child products for the bundle and configurable type products in the store locator page.

Ans: You can’t see child products in the store locator page. You are not able to see Not Visible Individually products.

Q-1: I have installed the extension. I got the following error: "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: My email queue was not generated automatically.

Ans: Please check whether cron job is configured properly in your store or not.

Q-3: Unable to send emails.

Ans: Please check the email log and view the status.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: I am getting error in console for (any).js not found, how to solve this problem? Please check cron job is configured properly in your store or not.

Ans: Solution 1:
1.Go to admin -> SYSTEM-> Cache Management.
2.Click on Flush JavaScript/CSS Cache and Flush Static Files Cache Button.
3.Refresh the page in Frontend.

Solution 2:
1. Open command prompt /terminal and change directory to your magento install directory.
2. Run following command:

rm -R pub/static/*
php bin/magento setup:static-content:deploy
php bin/magento cache:flush
php bin/magento cache:clean

Q-1: I have try to add New Attachment With Attachment Link, But I am getting following picture error ,How to solve this problem?

Ans : Refresh the page using ctrl + F5.

Q-2: I have add New Attachment. Attachment Icon not show in grid,after this issue I have add icon in specific type then refresh the Attachment Grid page but icon is not show. How to solve this problem?

Ans :

• 1. Click on edit Attachment.
• 2. Then Re-Select File.
• 3. Press Save.

Q-1: I have completed the compilation process, but after compilation it shows a blank screen(in manage icon and rule grid). So what is the solution ?

Ans:

• 1. Open command prompt/terminal and change directory to your magento install directory.
• 2. Run Following Command:
• •   • php bin/magento setup:upgrade
  •   • php bin/magento setup:static-content:deploy -f

Q-1: I have Installed Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation user guide.

Q-2: I am getting error of CSS and Color changes not applied.

Ans : Solution1:

1.Go to admin -> SYSTEM-> Cache Management.

You can see following screen.

2.Click on Flush JavaScript/CSS Cache and Flush Static Files Cache Button.

3.Refresh the page in Frontend.

Solution2:

Open command prompt /terminal and change directory to your magento install directory.

Run following command:

rm -R pub/static/*

php bin/magento setup:upgrade

php bin/magento setup:static-content:deploy -f

php bin/magento cache:flush

php bin/magento cache:clean

Q-1: I have installed your extension and enable it from backend but still I am not able to see it in frontend.

Ans: In this case, you need to refresh the Magento caches and third party caches.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: I am not able to see Google badge and survey on my site.

Ans: Please check and verify your Google Merchant ID and make sure you have enabled the customer Review program.

Q-3: I am not able to see Google badge only.

Ans: Please note, According to Google policy a minimum of 100 reviews is required to establish a seller rating in a particular country. Find more details here

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-1: I have Installed Products Listing Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: I am getting an error in the console for not found js, How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Frontend.

Q-1: When I generate the Product Feed, It produces the below error?

Ans: Do not use Number Value in the Specified field's value when you generate the feed or update the feed.

Q-2: Product Type and Google Product Category:

Ans: It is used for categories that you have defined independently. Read also: http://support.google.com/merchants/bin/answer.py?answer=188494

It is used for categories already defined by Google. Read: http://support.google.com/merchants/bin/answer.py?answer=160081 you must include this section for each of your products.

Q-3: Missing recommended attribute: Google product category

Ans: You didn't specify any category mapping for listed categories. Categories names you are using in your Magento aren't always the same that ones used by Google Merchant to reference your products. It means you have to find out which Google Merchant categories have the best matching with yours, according to the Google product taxonomy.

Q-4: Missing recommended attribute: product_type

Ans: product_type is an attribute which indicates the category of the product being submitted.

Q-5: Missing recommended attribute: image link

Ans: Image link uses the product image path.

Q-6: Missing recommended attribute: description

Ans: Google needs the description for each item. So set Short Description to the Item.

Q-7: Encoding problem in attribute: description

Ans: It means that your description contains some invalid characters: either wrongly encoded characters or unsupported characters (not supported by the utf8 character set).

Q-8: Missing required attribute: unique product identifier

Ans: Google requires some Unique Product Identifiers. It's also possible to specify that your products don't have any identifier at all:FALSE

Q-9: Missing required attribute: gender

Ans: It means you didn't specify gender. Gender is required filed for all apparel items in feeds that target the US, UK, DE, FR, and JP. 3 values accepted:

• female
• unisex
• male

Q-10: Missing required attribute: age group

Ans: You didn't specify age group. Age group is required for all apparel items in feeds that target the US, UK, DE, FR, and JP. 2 values accepted:

• adult
• kids

Q-11: When I click on "Run Profile in Popup" in Import Category Section, I get the following error ‘Could Not Load file: "...\...\var\import\import_category.csv".

Ans: It means that you didn't specify the color(s) of the item. Color is required for all apparel items in feeds that target the US, UK, DE, FR, and JP.

Q-12: Missing required attribute: size

Ans: It means that you didn't specify the size. Size is required for all apparel items in the 'clothing' and 'shoes' product categories in feeds that target the US, UK, DE, FR, and JP.

Q-13: Missing recommended attribute: google product category.

Ans: We cannot set the google_product_category tag in the configure product because of some required attributes. So if you get this kind of warning don't worry about this warning. You can upload your feed in Google server.

Q-14: When I generate the Product Feed. It give the below error?

Ans: First go back in the magento admin using browser back options. Then go to manage category mapping. Delete last Generated Category Mapping. This Error will be come because here you can use any single quotes or double quotes in the category mapping value so please remove it & try to generate category mapping again.

Q-15: Setting Root Title Tag in the XML Format file.

Ans: Set Store Name From Admin -> System -> Configuration –> General –> Store Information.Select Default Config From Current Configuration Scope then Set the Store Name. Here in the title & description we can set store name.

Q-1: When I click on "Run Profile in Popup" in Import Category Section, I get the following error "Could Not Load file: "...\...\var\import\import_category.csv"

Ans: This error shows that "import_category.csv" is not properly uploaded. So, please upload "import_category.csv" File in your/var/import folder.

Q-2: When I click on "Run Profile in Popup in” in Import Category Section, I get the following error “General error: 1452 cannot add or update a child row: ……………………"

Ans: This error shows that "import_category.csv" not properly created (Due to Product sku is wrongly inserted in sku field. So, please assign true Product sku in sku field.)

Q-3: When I click on "Run Profile in Popup in" in Import Category Section, I get the following error "Method 'SaveRow' Not defined in adapter ………………….."

Ans: This error shows that this Extension not properly installed. So, please make sure that you have installed this Extension properly.

Q-4: When I click on "Run Profile in Popup in" in Export Category Section, I get the following error "Fatal error: Class Mage_Capacitywebsolutions_Importcategory on line no 182"

Ans: This error shows that this Extension is not properly installed. So Please install this Extension again.

Q-5: I am getting max execution time error, what I need to do?

Ans: If you getting time out error, increase your time out limit. For that you have to consult your hosting guy.

Q-6: I am getting “‘var/export’ directory does not exit !” error?

Ans: This error comes due to “var/export” directory does not exists or not having write permission.

Q-7: I click on “Run Profile in Popup in” in Export Category Section, I get the following “below screen”

Ans: This error shows that because of max execution time is very low in your store. So, please increase your server max execution time out limit.

Q-8: How to import/Update Multi store with Single root category?

Ans: Please see the import_category_multistore_single_root_category.csv.

See the all_store_category_name Column.
Please insert the All Store View Wise Category Name in all_store_category_name Column. ( see the above Screen).
See the category_name Column.
Please insert the Store View Wise Category Name in category_name Column. (See the Below Screen).

More Refer see the import_category_multistore_single_root_category.csv.

Q-9: Category import is working fine but some field are blank. How i can solve?

Ans: This is caused by improper CSV format. Please use openoffice.org calc spreadsheet application and saving in UTF-8 format. OR Please use Google Doc for Converting Your CSV in UTF-8 format.

Q-1: How to manage the extension?

Ans:

• After installing the extension, please Logout from admin account, Re-login and Refresh the Cache.
• Go to Your Site Back-end.
• Go to System -> Configuration -> Capacity Web Solutions -> Add Multiple Products. Click on General tab. You will get the Following Screen.

• Enabled - Select Yes for displaying the Add Multiple Products Extension on front-end. (EX:- Yes)
• Enabled - Select Yes for displaying the Add Multiple Products Extension on front-end. (EX:- Yes)
• Quantity Box Label - Set Quantity Box Label. Default Label Is "Qty".
• Top and Bottom Add to Cart Button Name – Set Top and Bottom Add to Cart Button Name. Default Button Name is “Add to Cart”. (EX:- Add Multiple Products)
• After Adding a Product Redirect to Shopping Cart – Select Yes After Adding a Product Redirect to Shopping Cart and select No for After Adding a Product Redirect to Same Product listing Page. (EX:- No)
• Show Product Price – Select yes for displaying the Products Price on front-end. (EX: - Yes)
• Show Reviews Ratings – Select yes for displaying the Reviews Ratings on front-end. (EX:- No)
• Add to Compare – Select yes for displaying the Add to compare on front-end. (EX:- Yes)
• Add to Wishlist - Select yes for displaying the Add to wish-list on front-end. (EX:- Yes) Save Config. You will get the Following Screen.

• Go to Your site front-end.
• Please Click on Any one Category then Check below Screen.

• Please insert the Qty for one and more Product. Please Check Below Screen.

• Please Click on Any one “Add Multiple Products” Button. You will get the following screen.

Q-2: I have Installed the extension. But, when I click on Add Multiple Products in the config page, it generates a 404 error.

Ans: After installing the extension, please Logout from admin account - Re-login and Refresh the Cache.

Q-3: "Add To Cart" button is not working properly. I get this error message: "Please enable cookies in your web browser to continue". Please Check the Below Screen.

Ans: Find the Varien.php file in your store. Go to app\code\core\Mage\Core\Model\Session\Abstract\Varien.php. Please find the "call_user_func_array('session_set_cookie_params', $cookieParams); " Line And Then Replace This Line with " // call_user_func_array('session_set_cookie_params', $cookieParams); "

Q-1: How to manage Borgun Payment Gateway Extension?

Ans:

• After installing Borgun Payment Gateway Extension, please Logout from admin account, Re-login and Refresh Cache.
• Go to Your Site Backend.
• Go to System -> Configuration -> Payment Methods -> Borgun Payment Method. You will get Following Screen.
• 
• Set yes in to Enabled for Checkout field to Show Borgun Payment Gateway Extension on frontend. (Ex:- yes)
• Set Title. Enter the name of the payment method that will be displayed to the customer in the Payment Information section of the shopping cart Checkout page. (Ex:- Borgun Payment Method)
• Set Merchant ID. (Ex:- 9275444)
• Set Paymentgateway ID. (Ex:- 16)
• Set Secret key. (Ex:- 99887766)
• Set Sandbox Mode. (Ex:- yes for testing Account)
• Select Store. (Ex:- Default Store View)
• Set Payment Applicable Form. (Ex:- All Allowed Countries)
• Set New Order Status. (Ex:- Pending)
• Set Language. (Ex:- Icelandic)
• Set Currency. (Ex:- ISK)
• Select yes for display the Logo on Borgun Payment Page. (Ex:- No)
• Select Yes for Sent Payment Receipt from Buyer and Sales admin from borgun payment gateway. (Ex:- No)
• Save Configuration. You will get Following Screen.

• Note:- Without Currency Rates Set the Payment method will not be able to count the price at Borgun Payment Page. So we must be set. (Ex:- Your Store Base Currency – US Dollar and This Extension Set Currency ISK. So Currency Rates => 1.00 USD = 109.14 ISK). For More Details FAQ (Q -3) .

  

• That’s it your extension is ready to use, in checkout page you can use it. You will get Following Screen.

Q-2: I have Installed Borgun Payment Gateway Extension. But, when I click on Borgun Payment Method in the config page, it generates a 404 error.

Ans: After installing Borgun Payment Gateway Extension. Please Logout from admin account, Re-login and Refresh the Cache.

Q-3: I have Installed Borgun Payment Gateway Extension. And, I have Set All fields (Screen Shot – 1.1) but when I click on "Place Order" in the Checkout page, it gives Screen 1.2.

Ans:

• Go to admin -> System -> Manage Currency -> Rates. You will get following screen.

  

• Click on import Button. You will get following Screen.

  

• Click on Save Currency Rates.

  

• It is Resolved that issue.

Q-4: I set "Show logo" field selected yes and Save Config but Not Showing Logo on Borgun Payment Page. I will Get Following Screen.

Ans: Logo shows Only in Live Payment Method. So, please Select No in Sandbox Mode and Save Config. Then Click on Place order. You will get following screen.

Q-1: When I click on "Run Profile in Popup in" in Import Attribute Section, I get the following error: Could Not Load file: "...\...\var\import\import_attribute.csv".

Ans: This error shows that "import_attribute.csv" not properly uploaded. So, please upload "import_attribute.csv" File in your/var/import folder.

Q-2: When I click on "Run Profile in Popup in" in Import Attribute Section, I get the following error: “General error: 1452 cannot add or update a child row: ……………………

Ans: This error shows that "import_attribute.csv" not properly created (Due to store view id Wrong Created in store_label or Storeview_option). So, please assign true Store View id.

Q-1: Is it possible to show in left or right sidebar?

Ans: There are two Solution to display in left or right sidebar.

• Solution-1:

  Go to app > design > frontend >your package > your theme > layout> catalog.xml in the xml we can call the best seller block in the following way:

  Default Package (Magento 1.4 to 1.9):-

  block type="bestseller/bestseller" name="bestseller" before="-" template="bestseller/bestseller.phtml"

  Rwd Package (Magento 1.9) :-

  block type="bestseller/bestseller" name="bestseller" before="-" template="bestseller/bestseller-responsive.phtml"

• Solution-2:

  Step-1: Go to CMS->Static Blocks.

  Step-2: Click on Add New Block Button.

  Step-3: Default Package (Magento 1.4 to 1.9) :- block type="bestseller/bestseller" name="bestseller" before="-" template="bestseller/bestseller.phtml"

  Rwd Package (Magento 1.9) :- block type="bestseller/bestseller" name="bestseller" before="-" template="bestseller/bestseller-responsive.phtml"

  Put in to New Block content and Save Block.You will get Following Screen.

  

  Step-4: Go to CMS->Widgets.

  Step-5: Click on Add New Widgets instance Button.

  Step-6: For the "Type" select "CMS Static Block". For the "Design" select "your package/your theme" and Click on Continue Button.

  Step-7: Go to CMS->Static Blocks.

  1. Set Widget Instance Title. (Ex-Bestseller)
  2. Click on Add Layout Update Button. (Layout Updates Section)
  3. For the "Display On" Select Your Choice Locations. For the "Block Reference" Select "Left Column OR Right Column".

  You will get Following Screen.

  

  Step-8: Click on Widget Options Tab. (From left Navigations)

  Step-9: Click "Select Block", and choose the "AddThis" block we created previously, and Save.

  You will get Following Screen.

  

  Step-10: Go to System -> Configuration -> CAPACITY WEB SOLUTIONS ->Best seller Products.

  Step-11: Click on General Tab. Manage All Field and Save Config.

Q-2: I have installed bestseller products extension. But, when I click on bestseller tab in the config page, I get a 404 error.

Ans: After installing Bestseller Product Extension. Please Logout from admin account, re-login and refresh the cache.

Q-3: I have installed bestseller extension on magento 1.9 (rwd package) but ratings not displayed on front-end.

Ans :

• Step-1: Please open below file. SITEROOT/skin/frontend/rwd/default/css/madisonisland.css.

• Step-2: Please find below code.

  .cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display: none; }

• Step-3: Please replace the code.

  .cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display:; }

After replacing the code, you will get below screen.

Q-4: How to use bestseller extension in other themes?

Ans: For using bestseller extension in other themes, you need to follow below steps:-

• Step-1: Copy "bestseller" folder from SITE ROOT/app/design/frontend/base/default/template and put it in to your SITE ROOT/app/design/frontend/Your Package/Your theme/template/ folder.

• Step-2: After successfully Copying File & folder, you need to clear/refresh all your cache.

• Step-3: Now Check Bestseller Extension on Front-end.

Q-1: I have Installed Dealer Inquiry Extension. But, when I click on Dealer Inquiry Tab in the config page, it generates a 404 error.

Ans: After installing Dealer Inquiry Extension. Please Logout from admin account, Re-login and Refresh the Cache.

Q-2: How to use Dealer inquiry Extension in other themes ?

Ans: For using Dealer inquiry Extension in other themes, you need to follow below steps:-

• Step-1 : Copy "inquiry.xml" file from <SITE ROOT>/app/design/frontend/base/default/layout and put it in to your <SITE ROOT>/app/design/frontend/Your Package/Your theme/layout/ file.
• Step-2 : Copy "inquiry" folder from <SITE ROOT>/app/design/frontend/base/default/template and put it in to your <SITE ROOT>/app/design/frontend/Your Package/Your theme/template/ folder.
• Step-3 : Copy "inquiry-icon.png" image from <SITE ROOT>/skin/frontend/base/default/images/ and put it in to your <SITE ROOT>/skin/frontend/Your Package/Your theme/images/ file.
• Step-4 : Copy "refresh.png" image from <SITE ROOT>/skin/frontend/base/default/images/ and put it in to your <SITE ROOT>/skin/frontend/Your Package/Your theme/images/ file.
• Step-5 : Copy "inquiry.css" file from <SITE ROOT>/skin/frontend/base/default/css/ and put it in to your <SITE ROOT>/skin/frontend/Your Package/Your theme/css/ file.
• Step-6 : After successfully Copy File & folder you need to clear/refresh all your cache.
• Step-7 : Now Check Dealer inquiry Extension on Front-end.

Q-3: I have installed Dealer Inquiry Extension. But, when I click on Dealer Management menu, it shows database table error.

Ans:

• Go to your store database. Check “delerinquiry” whether database table is exit or not.
• If you do not find table then click on “core_resource” table and found “inquiry_setup” value.
• Remove “inquiry_setup” entry and reinstall this extension.

Q-4: Store Name is not displayed in email.

Ans :

• Specify store name in Store Information Section as per displayed in the following screen:

Q-5: We have implemented dealer inquiry extension but admin did not get email when customer submit the dealer inquiry form. Can please let me know how admin can get the email?

Ans :

• Go to System → Configuration → General → Store Email Addresses Tab.
• Please specify Sender Email in General Contact Section for getting an email in the admin section.

Q-1 :I am getting “Unable to open file!” error?

Ans : This error comes because of your magento setup not having “import” and “export” folder in var directory. This both folder recommended for run extension. So please create it.

Q-2 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile.

Q-3 :Products import working fine but QTY showing blank. How i can solve?

Ans : This is caused by improper CSV format. Please use openoffice.org calc spreadsheet application and saving in UTF-8 format. OR Please use Google Doc for Convert Your CSV in UTF-8 format.

Q-4 :What I do when products import going correctly with no single errors but they don't show on font-end until I re-edit and save it?

Ans : It’s because you are missing the “options_container” column in your csv and its values. These are required and it’s recommended not to change or remove columns or remove it.

Q-5 :How to create or manage parent and child category?

Ans : Here some string mention for category column. Explained bellow.

Category Column String : Parent Category, Parent Category/Child Category, Parent Category/Child Category/ Sub Child Category
Parent Category: if you use this string then it will create Parent Category.
Parent Category/Child Category: if you use this string then it will create Parent Category first, then it will create Child Category.
Parent Category/Child Category/ Sub Child Category: If you use this string then it will create Parent Category first, then it will create Child Category and then create Sub Child Category.

Note: You can also define category ids if you already created categories. But for that you need to change header from categories to category_ids.

Q-6 :Import Screen Showing” Fatal error: Call to a member function getId() on a non-object” ?

Ans : This error comes because of you not created attribute which you mentioned in CSV. OR attribute is not assigned to attribute set.

Q-7 :Import Screen Showing” Fatal error: Call to a member function getAttributeCode() on a non-object” ?

Ans : This error comes because of you not created attribute which you mentioned in CSV. OR attribute is not assigned to attribute set.

Q-8 :How many validation log and import log , can I see ?

Ans : You can just see last validation and import log. If want to keep validation/import log , then you can export it from validation or import tab in CSV format.

Q-9 :I am getting max execution time error, what I have to do?

Ans : If you getting time out error then you have to increase your server max execution time. For that you have to consult you hosting support team.

Q-10 :I am getting “ 'var/export' directory does not exist !” error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-11 :I am getting “ 'var/import' directory does not exist !” error?

Ans : This error comes due to var/import directory does not exists or not having write permission.

Q-12 :I am getting below error while try to import the products.

Ans : This error occur becasuse of your csv file is not properly created or converted in UTF-8 Format. So you have to convert your csv file in UTF-8 format for resolve this error. For Convert your file in UTF-8 please follow below steps.

Using Google Sheets:

• Go to https://www.google.co.in/sheets/about/ login using your gmail account. Click on Blank.
• Go to File -> Open and upload your file.
• After upload your file File -> Download as -> Comma-seperated values (.csv, current sheet)
• Your file will be start downloading.

Note: Don't forget to remove space from file name.

Q-13 :Image not importing when path propely define in CSV image fields.

Ans : For import or update images properly you have to define four image related columns in your csv file. "image" , "small_image" , "thumbnail" and "gallery". No matter there is value in gallery column or not but you have to define it.

Q-14 :I am getting below error while try to import the products.

Ans : This error occur when you deleted default Magento store and our extension not able to find out your store code. When you get this error then please contact our support team regarding this issue.

Q-1 :I have installed Navigation Menu Pro Extension Using Magento Connect Manager. But When I am login into my magento admin then it will give following error?.

Ans : This type of issue occurred when Compilation is enable in your magento store. Please disable our extension from &lt;YourMagentoRoot&gt;/app/etc/modules/CapacityWebSolutions_NavigationMenuPro.xml file.

For disable our extension by setting &lt;active&gt;false&lt;/active&gt; tag in the above mention file.

• Rename var folder to var-old which is available in your Magento Root directory.
• Please Re-Compile your magento store. Once Re-Compilation is completed then enable our extension by setting &amp;ltactive&gt;true&amp;lt/active&gt; tag.
• Please refresh all magento cache and Log-out from the admin and Re-Login into the admin.

Q-2 :I have installed Navigation Menu Pro Extension. But When I click on Navigation Menu Pro tab in the configuration page will get a 404?.

Ans : After installing Navigation Menu Pro Extension. Please Logout from admin account and Re-login and Refresh Cache.

Q-3 :How to display Menu on the Frontend?

Ans : After creating the group you will get embed code for that group using that displayed menu on the frontend. There are 3 methods available. Here group_id=1;

1) Insert into Static block or CMS page:

&#123;&#123;block type="navigationmenupro/menucreator" name="menucreator_group_1" group_id="1" template="navigationmenupro/menucreator.phtml" &#125;&#125;

2) Reference via XML layout file:

&lt;block type="navigationmenupro/menucreator" name="menucreator_group_1" template="navigationmenupro/menucreator.phtml"&gt;

&lt;action method="setGroupId"&gt;&lt;value&gt;1&lt;/value&gt;&lt;/action&gt;

&lt;action method="setCssJs"&gt;&lt;value&gt;1&lt;/value&gt;&lt;/action&gt;

&lt;/block&gt;

3) Call via frontend template file:

&lt;?php echo $this-&gt;getLayout()-&gt;createBlock("navigationmenupro/menucreator")-&gt;setGroup_id(1)-&gt;setTemplate("navigationmenupro/menucreator.phtml")-&gt;toHtml();?&gt;

Q-4 :How to replace magento top menu with the Navigation Menu?

Ans : Open Following given file. app\design\frontend\&lt;yourpackage&gt;\&lt;yourtheme&gt;\template\page\html\header.phtml file.

Find &lt;?php echo $this-&gt;getChildHtml('topMenu') ?&gt; and comment or remove this code and put below mention code there in the header.phtml file.

&lt;?php echo $this-&gt;getLayout()-&gt;createBlock("navigationmenupro/menucreator")-&gt;setGroup_id(1)-&gt;setTemplate("navigationmenupro/menucreator.phtml")-&gt;toHtml();?&gt;

Here group_id=1; so we need to change the group id when you use this code to display menu in the front.

Q-5 :Auto show subcategories not working in the menu?

Ans : Menu Item which is making as the Auto Sub has child menu item then auto sub is not working in that menu item. Make sure assigned all subcategories activated, and select YES in &ldquo;Include in Navigation Menu&rdquo; option.

Q-6 :Any Changes like add, edit, add-sub, delete menu-items or change in the menu group then it&lsquo;s effect are not displayed at the Front?

Ans : Go to CWS Extensions -&gt; Navigation Menu Pro -&gt; Navigation Menu Pro Setting and follow below mention points.

• Check Developer Mode is set as &ldquo;No&rdquo; then click on the &ldquo;PUBLISH&rdquo; button for display new changes on frontend.
• If developer mode is set as &ldquo;Yes&rdquo; and still new changes are not displayed on the frontend then Refresh magento cache From System -&gt; Cache Management.

Q-7 : I applied the 6788 patch on my magento setup, a navigationmenupro block doesn’t show up on home page or any cms page when we call it from the static block or cms page from admin using following method.?

&#123;&#123;block type="navigationmenupro/menucreator" name="menucreator_group_1" group_id="1" template="navigationmenupro/menucreator.phtml" &#125;&#125;

Ans : Go to admin -&gt; System -&gt; Permissions -&gt; Block.

• Click on Add New Block and fill details as follow

• 

• Click on Add New Block and fill details as follow

Q-1: Displaying message when searching dealer location “Your Google API request limit completed, Wait 24 hour until your API activated in Google API account”? OR same message is displayed while importing dealers from admin?

Ans: Google API have some limitation for request Google API URL. You can use 2500 times Google API URL in 24 hour for testing accounts and 100,000 requests per 24 hour for business account.

If you have not set the city, country, state, latitude, longitude in csv file for importing dealers and there is more dealer for importing then its requested Google API to find the all value using zip for all records or if have not set value in above five fields. So please carefully use the Google API URL and if you have all five fields value then, please set in csv file.

Q-2: Google has disabled use of the Maps API for this application. This site is not authorized to use the Google Maps client ID provided. If you are the owner of this application, you can learn more about registering URLs here: https://developers.google.com/maps/documentation/business/clientside/auth#registering_authorized_urls? OR How to create the Google Api key for your store?

Ans : To Create your Api Key:

1. Visit the APIs Console at https://code.google.com/apis/console and log in with your Google Account.

2. Click on the API Access on left sidebar.

3. Create key for your store use your domain IP Address. See below screen shot

Note: Use the below url to find the proper location of your store latitude and longitude.

http://ctrlq.org/maps/address/#41.6724038,-86.2539519

Q-1: I have Installed Shop By Brand Extension. But When I click on Manage Settings / Shop By Brand tab under MageBees -> Shop By Brand -> Manage Settings or System -> Configuration -> Shop By Brand, It produces 404 error.

Ans: After installing Shop By Brand Extension. Please Logout from admin account, Re-login and Refresh the Cache.

Q-2: I have Installed Shop By Brand Extension. But, when I click on Manage Shop By Brand, it shows message something like this “Brand option values not available. Please insert values”?

Ans: You get this message only when you have not added attribute options value. Once you add attribute options value from catalog -> Attributes -> Manage Attributes. Once you set attribute option value, this message will not appear again.

Q-3: After adding attributes option value from Catalog? Attributes? Manage Attributes option value is still not displaying under Manage Shop by Brand page and I got this kind of Notice “Please click Load Brand button to show listing of brands”?

Ans: Nothing to worry about it, you just need to click on Load Button and your attribute options value will be displayed.

Q-4: I have updated attribute option values from catalog -> Attributes -> Manage Attributes. But, when I click on Manage shop By Brand page, the updated attribute option value will not updated with old option value?

Ans: Please Click on Load Button and your updated attribute information will be shown under manage shop by brand grid.

Q-1: I have installed Responsive Banner Slider Extension. But, when I click on responsive banner slider tab in the config page, I get a 404 error.

Ans: After installing responsive banner slider extension. Please logout from admin account, re-login and refresh the cache.

Q-2: Lazy load feature is not working properly.

Ans: May be you are facing this issue because of you have set a video in the slider. And, lazy load supports slider images only.

Q-3: I have installed Responsive Banner Slider Extension. But, When I click on responsive banner slider tab, it gives database table error.

Ans:

• Go to your store database. Then check if the responsive banner slider database table exits. See the below screen:

  

• If you do not found responsive banner slider database table, please follow below step:

  Click on “core_resource” table and find “responsivebannerslider_setup” entry.

  

  • Please remove “responsivebannerslider_setup” entry and reinstall responsive banner slider extension.

Q-1: I have installed Daily Deals Extension. But, when I click on CWS Extensions -> Daily Deals -> Settings or System -> Configuration -> CAPACITY WEB SOLUTIONS -> Daily Deals, it generates a 404 error.

Ans: After installing the extension logout from admin account, re-login and refresh the cache.

Q-2: Deal is not starting automatically on specified date & time, why?

Ans: It happens due to different time-zone in your Magento store. If you want to set same date and time then, please set same time-zone as original website have.

Q-3: Deal Sticker and Timer is not displaying.

Ans: For displaying deal sticker & timer, you have to add div as per specified in layout settings.

Q-4: After adding new products, there is no effect in front-end. What to do?

Ans:

• After adding new products in catalog products, you have to apply deal to see the effect of deal on newly added products.
• Go to CWS Extensions → Daily Deals → Manage Deals → Click on deal for edit.

  

• Click on “Apply Deal” button.

Q-5: How to Reset Deal Stock?

Ans:

• Go to CWS Extensions → Daily Deals → Manage Deals → Click on deal for edit.
• Find "Reset Stock" button in Edit Deal screen. When you click on this you will get the following pop up.

  

• On click “Apply and Reset Stock Data!” all sold quantity records of current deal will be reset for deal quantity.

Q-6: How to Manage Store wise Deal Stickers?

Ans:

• If you have multi stores and want to manage deal stickers store wise, select any store from Edit Deal screen. You will get the following screen.

• 

• Choose “No” for managing deal sticker store wise for “Use Default Values for Sticker” Drop Down.

Q-1: I have configured the extension. But, when I click on MageBees >> Product Label >> Settings or System >> Configuration >> MAGEBEES >> Product Label, it generates 404 error.

Ans: After installing the extension, logout from admin account - Re-login and Refresh the Cache.

Q-2: Label are not displayed.

Ans: For displaying labels, you have to add div as per specified in Layout Settings. (Please refer user manual)

Q-3: Date Range Condition is not working.

Ans: It happens due to different time-zone in your magento store. If you want to set same date and time then, please set same time-zone as original website have.

Q-4: Labels are not displaying in product page of default package.

Ans: If you have not uploaded the product image then, labels will not be displayed in default package.

Q-5: I want to change default label image. How to do?

Ans: Go to \skin\frontend\base\default\images\productlabel.
Replace “label_category_default_bg.png”(product listing page) and “label_product_default_bg.png”(product view page) images as per your required dimensions.
Do not change name of the default image

Q-6: When I select image attribute from drop down in “Has attributes” conditions tab, what will be the value of attribute?

Ans: For e.g. If you select “Small Image” then value should be the path of the image “/p/w/pwd_3.jpeg” after media/catalog/product.

1. I have Installed Customer Groups Selector Extension. But when I click on Customer Groups Selector settings in the config page will get a 404.

ANS: After install Customer Groups selector Extension. Please Logout from admin account and Re-login and Refresh Cache.

Q-1: I have installed Import Export Orders Extension Using Magento Connect Manager. But, When I try to login into my magento admin, it shows a blank page.

Ans: This type of issue occurred when Compilation is enabled in your magento store. Please disable our extension from/app/etc/modules/CapacityWebSolutions_ Importexportorders.xml file.

• For disabling our extension by settingfalsetag in the above mention file.
• Rename var folder to var-old which is available in your Magento Root directory.
• Please Re-Compile your magento store. Once Re-Compilation is completed then enable our extension by settingtruetag.
• Please refresh all magento cache and Log-out from the admin and Re-Login into the admin section.

Q-2: How i can import orders with all customer details (each billing and shipping address)?

Ans: For all customer details, you have to use default customers import/export functionality. Go To System -> Import / Export -> Dataflow – Profiles. Use Import Customers and Export Customers.

Q-3: Order shows different date/time, What I need to do?

Ans: It happens due to different time-zone in your magento store. If you want to set same date and time, please set same time-zone as original website is having.

Q-4: Order shows store as deleted in grid and order details. What should I do?

Ans: It happens due to store code does not exist. Make sure you have used the same store code and assigned to same website as original website have for smooth order importing process.

Q-5: What is the use of “Try to Import Orders to Corresponding Store Views” drop down while importing Orders?

Ans: When you import orders and there is no related store available in the new Magento Instance then import orders in the selected drop down store view. If you select No from the “Try to import Orders to Corresponding Store Views” and if there is no any related store view then order will be assigned as deleted store view.

Q-6: Order not showing Payment Method label same as original website have it. What should I do?

Ans: It happens due to payment methods configuration. You can set payment methods label in System > Configuration > Your Payment Method configuration. Set label according to your requirements.

Q-7: After importing new orders, it does not open and display orders. The Requested Payment Method is not available?

Ans: It happens due to payment method is not installed in your new site. So, you need to install Payment method in this setup.

Q-8: I am getting max execution time error, what I need to do?

Ans: If you are getting time out error then increase your time out limit. For that, you have to consult your hosting guy.

Q-9: How many validation log and import log? Can I see?

Ans: You can just see last validation and import log. If you want to keep validation/import log, then you have to export it from validation or import tab in CSV format.

Q-10: I am getting “‘var/export' directory does not exist!” error.

Ans: It comes due to var/export directory does not exist or not having write permission.

Q-11: I am getting “‘var/import' directory does not exist!” error.

Ans: The error comes due to var/import directory does not exist or not having write permission.

Q-1: I have installed new products extension. But, when I click on new products tab in the config page, I get a 404 error.

Ans: After installing New Products Extension, please Logout from admin account, re-login and Refresh the Cache.

Q-2: I have installed new products extension on magento 1.9 (rwd package) but ratings not displayed on front-end ?

Ans: Step-1: Please open below file. /skin/frontend/rwd/default/css/madisonisland.css.

Step-2: Please find below code:

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display: none; }

Step-3: Please replace the above code with:

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display:; }

After replacing the Code, you will get below screen:

Now check it on front-end.

Q-3: I have applied the 6788 patch on my Magento setup, a new block doesn't show up on home page or any CMS page?

Ans: Go to admin -> System -> Permissions -> Block

Click on Add New Block and fill details as follow:

Block Name=>newproducts/newproducts

Is Allowed=>Yes

Now newproducts block has permission to display.

Q-1: I have installed most viewed products extension. But, when I click on most viewed products tab in the config page, I get a 404 error.

Ans: After installing Most Viewed Products Extension, please Logout from admin account, re-login and refresh the cache.

Q-2: I have installed most viewed products extension on magento 1.9 (rwd package) but ratings not displayed on the front-end?

Ans: Step-1: Please open below file. /skin/frontend/rwd/default/css/madisonisland.css.

Step-2: Please find below code.

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display: none; }

Step-3: Please replace the above code with:

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display:; }

After replacing the Code, you will get below screen.

Now check on front-end.

Q-3: I applied the 6788 patch on my Magento setup, a new block doesn't show up on home page or any CMS page?

Ans: Go to admin -> System -> Permissions -> Block

Click on Add New Block and fill details as follow:

Block Name=>mostviewed/mostviewed

Is Allowed=>Yes

Now mostviewed block has permission to display.

Q-4: I chose most viewed products and saved it but it is not displaying on front-end?

Ans: Please check whether your selected product is visible on front-end or not from manage products.

Q-1: I have installed featured products extension. But, when I click on featured products tab in the config page, I get a 404 error.

Ans: After installing Featured Products Extension, please Logout from admin account, re-login and Refresh Cache.

Q-2: I have installed featured products extension on magento 1.9 (rwd package) but ratings not displayed on front-end?

Ans : Step-1: Please open below file. /skin/frontend/rwd/default/css/madisonisland.css.

Step-2: Please find below code.

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display: none; }

Step-3: Please replace the code with:

.cms-index-index .products-grid .ratings, .cms-index-index .products-grid .actions, .cms-index-noroute .products-grid .ratings, .cms-index-noroute .products-grid .actions { display:; }

After replacing Code, you will get below screen.

Now check on front-end.

Q-3: I have applied the 6788 patch on my Magento setup, a featured block doesn't show up on home page or any CMS page?

Ans: Go to admin -> System -> Permissions -> Block

Click on Add New Block and fill details as follow:

Block Name=>featured/featured

Is Allowed=>Yes

Now featured block has permission to display.

Q-4: I chose featured products and saved it but it is not displaying on front-end?

Ans: Please check whether your selected product is visible on front-end from manage products.

Q-1: I have installed Product Parts Finder Extension. But, When I click on YMM Products Part Finder tab in the config page, it generates a 404 error.

Ans: After installing Parts Finder Extension. Please Logout from admin account, Re-login and Refresh Cache.

Q-2: Finder is Not displayed on category page.

Ans: Please check product finder category and its products category. If product category and finder category are not the same, the finder won't be displayed on category page..

Q-3: I have installed Product Finder Extension. But, When I click on Product Finder tab, it generates database table error.

Ans:

• Go to Your store database. Then please check Product Finder database table exits or not.
• Table name:
  1. cws _finder
  2. cws _dropdowns
  3. cws_finder_map_value
  4. cws_finder_ymm_value
  5. cws_finder_universal_products
• If you do not found above database table then please follow below step.
• Click on “core_resource” table and found “ finder_setup” entry.
• Please remove “finder_setup” entry then reinstall product finder extension.

Q-4: I applied the 6788 patch on my magento setup, a finder block doesn’t show up on home page or any cms page.

Ans:

• Go to admin -> System -> Permissions -> Block
• Click on Add New Block and fill details as follow:
• Block Name : finder/finder
• Is Allowed : yes

Now product finder block has permission to display.

Q-1: I have Installed Ajax Add To Cart Pro Extension. But, when I click on Ajax Add To Cart Pro Tab in the config page, it generates 404 error.

Ans: After installing the extension, please Logout from admin account - Re-login and Refresh the Cache.

Q-2: Not Displaying 4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH{{var product.name}}4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH variable in add in dialog box after add to cart confirmation and after delete item from cart confirmation.

Ans: Go to Admin -> System -> Custom Variable

• Click on Add New Variable and fill detail as follow:
• Variable Code => product_name
• Variable Name => 4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH{{var product.name}}4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH4YlQEv3GHX6qVcDSwnhS6WxrF7JllDRH.

Q-3: I have applied the 6788 patch on my magento setup continue, checkout and cart_sidebar block doesn’t show up on confirmation dialog box.

Ans : Go To Admin => System => Permission Block

• Click on Add New Block and fill detail as follow:
• Block Name => ajaxaddtocart/success_item_continue
• Is Allowed => Yes
• Save Block

Add other block and fill detail as follow:

• Block Name => ajaxaddtocart/success_item_checkout
• Is Allowed => Yes
• Save Block

Add other block and fill detail as follow:

• Block Name => ajaxaddtocart/cart_sidebar
• Is Allowed => Yes
• Save Block

Q-1: I have Installed Ajax Quick Search Pro Extension. But when I click on Ajax Quick Search Pro Extension Tab in the config page will get a 404. :(.

Ans : After installing Ajax Quick Search Pro Extension. Please Logout from admin account and Re-login and Refresh Cache.

Q-2: I install ajax quick search pro extension.Product display in fronted list but not display in search box?

Ans : Go to Admin -> System -> Index Management and Reindexing the Catalog Search Index

Q-3: In fronted when I type letters in search box it display nothing and display javascript error.

Ans :It happen because of not load jquery library. So please enable jquery from Go to Admin -> MageBees -> Configuration.

Q-1: I have configured the extension. But, when I click on MageBees Promotions Notification Pro Configuration page, it generates a 404 error.

Ans: After installing the extension, logout from admin account - Re-login and Refresh the Cache.

Q-2: Date Range Condition is not working.

Ans: It happens due to the different time-zone in your magento store. If you want to set same date and time then, please set same time-zone as your original website have.

Q-3: CONNECT ERROR: Failed to open file Error occurs while installing the extension using magento connect.

Ans: If you face connect error: "failed to open file" while installing the extension, then follow these steps:

• Go To - [magento_root_directory]/downloader\lib\Mage\Archive\Tar.php
• Then find the code line 563:
• if (!($header['name'] == '././@LongLink' && $header['type'] == 'L')) { $header['name'] = trim($header['name']);return $header; }
• And replace it with:
• if (!(trim($header['name']) == '././@LongLink' && $header['type'] == 'L')) {$header['name'] = trim($header['name']);return $header;}

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/expor' directory does not exist !" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-3: How can I import Images from Magento 1 to Magento 2?

Ans : First export products from Magento 1. And then copy your “media/catalog/product” folder from Magento 1 and Put in your var folder in Magento 2. Then define “var/product” path in “Images File Directory”..

Q-4: How to import Advanced Pricing in Magento 2?

Ans : In Magento 1 select "Advanced Pricing" from Select Field from dropdown and export the products.

Now in Magento 2 select Advanced Pricing from Entity Type in Import Page. Select csv file which you exported for Advanced Pricing and import the products.

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/export' directory does not exist!" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-3: How can I import Images from Magento 1 to Magento 2?

Ans : First export categories from Magento 1 and then copy your “media/catalog/category” folder from Magento 1 and Put in your "pub/media/import/category" folder in Magento 2.

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/export' directory does not exist!" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-1: When I click on "Click on for Import Product Reviews" button, I get the following error "SQLSTATE[23000]: Integrity constraint violation: 1452 cannot add or update a child row: ....... "

Ans: This error shows that “import_reviews.csv” not properly created (Due to store id is wrong inserted in store_ids field. So, please assign true store id in store_ids field.).

Q-2: I am getting max execution time error, what I need to do?

Ans: If you getting time out error then increase your time out limit. For that, you have to consult your hosting guy.

Q-3: I am getting “‘var/export’ directory does not exit !” error?

Ans: This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have configured the extension. But, when I click on MageBees -> Customer Testimonial Pro -> Configuration page, it generates a 404 error.

Ans: After installing the extension logout from admin account, re-login and refresh the cache.

Q-2: CONNECT ERROR: Failed to open file error occurs while installing the extension using magento connect.

Ans: If you face connect error: failed to open file error, please follow the following steps:

Go To - [magento_root_directory]/downloader\lib\Mage\Archive\Tar.php

Then find the code line 563:

if (!($header['name'] == '././@LongLink' && $header['type'] == 'L')) { $header['name'] = trim($header['name']); return $header; }

And replace it with: if (!(trim($header['name']) == '././@LongLink' && $header['type'] == 'L')) { $header['name'] = trim($header['name']); return $header; }

Q-3: I have applied the 6788 patch on my Magento setup testimonial block, it doesn't showing up.

Ans: Go To Admin => System => Permission Block

Click on Add New Block and fill detail as follow:

Block Name => testimonial/testimonial.

Is Allowed => Yes

Save Block.

Q-1: When I click on "Import Newsletter Subscribers" button, I get the following error.

Ans: This error shows that “importnewsletter.csv” not properly created (Due to store code is wrong inserted in store_code field. So please assign true store code in store_code field.).

Q-2: I am getting max execution time error, what I need to do?

Ans: If you are getting time out error, increase your time out limit. For that you have to consult your hosting guy.

Q-3: I am getting “‘var/export’ directory does not exit !” error?

Ans: This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I am getting max execution time error, what I need to do?

Ans: If you are getting time out error, increase your time out limit. For that, you have to consult your hosting guy.

Q-2: I am getting “‘var/export’ directory does not exit !” error. What should I do?

Ans: The error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I am getting max execution time error, what I need to do?

Ans: If you are getting time out then increase your time out limit. You have to consult your hosting guy for increasing time out limit.

Q-2: I am getting “‘var/export’ directory does not exit !” error?

Ans: This error comes due to “var/export” directory does not exists or not having the write permission.

Q-3: When I click on "Import CMS Pages" button, I get the following error:

Ans: This error shows that “importcmspages.csv” not properly created (Due to store code is wrongly inserted in stores field. So, please assign true store code in stores field.).

Q-1: I am getting max execution time error, what should I do?

Ans: If you are getting time out error, then increase your time out limit. For that, you have to consult you hosting guy.

Q-2: I am getting “‘var/export’ directory does not exit !” error?

Ans: This error comes due to “var/export” directory does not exists or does not have write permission.

Q-3: When I click on "Import CMS Static Blocks" button, I get the "SQL...." error.

Ans: This error shows that “importcmsblocks.csv file” was not created properly. (It might be that the store code was wrongly inserted in store field. So please assign true store code in stores field.)

Q-1: I am getting max execution time error, what should I to do?

Ans: If you are getting time out error, increase your time out limit. For that, you have to consult your hosting guy.

Q-2: I am getting “‘var/export’ directory does not exit !” error, what should I do?

Ans: The error comes due to “var/export” directory does not exists or not having write permission.

(1) How to Refresh or Load Magebees filters?

Please Go to >> MageBees >> Improved Layered Naivgation Pro >> Manage Filter . You can see "Load" button click on that for refresh or load magebees filters.

(2) How to Refresh or Load Shop by brand Option?

Please Go to >> MageBees >> Improved Layered Navigation Pro >> Manage Shop By Brand . You can see "Load" button click on that.

(3) Can't Display option's image in Product list page.

Set Display Attribute Options Images on Product List Page "yes" from manage filter .

Go to Maanage Attribute >> Click on edit attributs >> Set Used in Product Listing to "Yes"

(4) CONNECT ERROR: Failed to open file Error while installing extension using magento connect.

Set Display Attribute Options Images on Product List Page "yes" from manage filter . If you face connect error failed to open file while installing the extension, then please follow these steps. Go To - [magento_root_directory]/downloader\lib\Mage\Archive\Tar.php Then find the near code line no 563: if (!($header['name'] == '././@LongLink' && $header['type'] == 'L')) { $header['name'] = trim($header['name']); return $header; } And replace it with: if (!(trim($header['name']) == '././@LongLink' && $header['type'] == 'L')) { $header['name'] = trim($header['name']); return $header; }

(5) Category URL start with ID.

Please reindex "Catalog URL Rewrites", for that, go to admin >> System >> Index Management. Reindex "Catalog URL Rewrites" .

(6) Installed the Extension but menu is not displayed in the admin section.

After installing the extension, refresh all cache and reload the page.

Q-1: I have installed One Page Checkout Extension. But ,When I try to access configuration page then I am getting 404 page not found error.

Ans: After installing the extension, please Logout from admin account, Re-login and Refresh Cache.

Q-2: I am getting jQuery not found error in front-end.

Ans: For resolving this issue, you have to enable jQuery library option from configuration if jQuery library is not added in your store.

(1) I have configured Advertisement Block Pro Extension. But when I click on MageBees -> Advertisement Block Pro -> Configuration page gets a 404 error.

After installing the extension, please logout from admin account, try to re-login and refresh the cache.

(2) Advertisement Image is failed to save:

Please provide 0777 permission to magento_root_dir/media/advertisement directory

I have Installed Ajax Infinite Scroll Pro Extension. But when I click on Ajax Infinite Scroll Pro Tab in the config page, 404 error occurs.

After installing Ajax Infinite Scroll Pro Extension, please Logout from admin account, Re-login and Refresh Cache.

Not Displaying Load Next Button on Product List Page.

Go To Admin -> Magebees-> Ajax Infinite Scroll Pro -> Configuration. Open “General” Tab and check “Products Group Selector” value. This selector value match fronted product list group selector. If not then add new product selector group using comma separator sign.

I have Installed Ajax Quick View Pro Extension. But when I click on Ajax Quick View Pro Tab in the config page, It generates 404 error.

After installing Ajax Quick View Pro Extension. Please logout from admin account, login again and refresh the cache.

Not Displaying Quick View Button on Product Listing Page.

• Go to theme file of the product listing page and paste the below code:

Q-1: I have Installed Product Image Flipper Pro Extension. But, when I click on Product Image Flipper Pro Tab in the config page, it generates 404 error.

After installing Product Image Flipper Pro Extension. Please Logout from admin account, Re-login and Refresh the Cache.

Q-2: Not Displaying Product Flipper Image in Product List Page.

Go To Admin -> Magebees-> Product Image Flipper Pro -> Configuration.

Open “General” Tab and check “Mouse Hover Selector” and “Image Selector” value.

This selector value should match with front-end product list group selector and image selector. If not, then add new product selector group using comma separator sign.

Q-3: Not Displaying Product Flipper Image after add product image hover selector and image selector.

Ans: Open your theme magento_root_dir/app/design/frontend/[theme_name]/default/template/catalog/product/list.phtml file and add code for flipper image.

You can put the below code after product name or product price in your theme's list.phtml file.

&lt;?php

if($_product->getData('flip_image')){

$image = Mage::helper('catalog/image')-&gt;init($_product, 'flip_image')-&gt;resize(210);

if($image){

?&gt;

&lt;span id="magebees_fliper_img" style="display:none;"&gt; &lt;?php echo $image; ?&gt; &lt;/span&gt

&lt;?php

}

}

?&gt;

Please see below screenshot of list.phtml file

Q-1: I have installed Quotation Manager Extension. But When I try to access configuration page then I am getting 404 page not found error.

Ans: After installing Quotation Manager. Please logout from admin account, re-login and refresh the cache.

Q-2: Can I send notification email to more than one sales representative?

Ans: Yes, you can provide list of comma separated email addresses in “Send Quotation Email Copy to:” those will be notified of each notifications.

Q-3: Not able to add / update / delete cart item after conform and checkout Quotation. It gives the following error:

Ans: Yes, you cannot able to add / update , delete current cart items because currently customer had accepted the proposal. So customer will be in the Quote Conformation Mode. So, for adding, editing or deleting quote item, click on the log out link. For disable Lock Proposal Select No in the “Lock Proposal” options in the Configuration. Proposal locked the cart item. Customer can not be able to edit or add need to purchase quoted items only.