FAQ

Q-1: I have try to add New Attachment With Attachment Link, But I am getting following picture error ,How to solve this problem?

Ans : Refresh the page using ctrl + F5.

Q-2: I have add New Attachment. Attachment Icon not show in grid,after this issue I have add icon in specific type then refresh the Attachment Grid page but icon is not show. How to solve this problem?

Ans :

• 1. Click on edit Attachment.
• 2. Then Re-Select File.
• 3. Press Save.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-1: I have Installed Products Listing Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: I am getting an error in the console for not found js, How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Frontend.

Q-1: I have Installed Products Listing Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: I am getting an error in the console for not found js, How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Frontend.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-1: I have installed your extension and enable it from backend but still I am not able to see it in frontend.

Ans: In this case, you need to refresh the Magento caches and third party caches.

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: I am not able to see Google badge and survey on my site.

Ans: Please check and verify your Google Merchant ID and make sure you have enabled the customer Review program.

Q-3: I am not able to see Google badge only.

Ans: Please note, According to Google policy a minimum of 100 reviews is required to establish a seller rating in a particular country. Find more details here

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please check the installation user guide for more information.

Q-2: I am not able to see child products for the bundle and configurable type products in the store locator page.

Ans: You can’t see child products in the store locator page. You are not able to see Not Visible Individually products.

Q-1: I have completed the compilation process, but after compilation it shows a blank screen(in manage icon and rule grid). So what is the solution ?

Ans:

• 1. Open command prompt/terminal and change directory to your magento install directory.
• 2. Run Following Command:
• •   • php bin/magento setup:upgrade
  •   • php bin/magento setup:static-content:deploy -f

Q-1: I have installed the extension. I got the following error: "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: My email queue was not generated automatically.

Ans: Please check whether cron job is configured properly in your store or not.

Q-3: Unable to send emails.

Ans: Please check the email log and view the status.

Q-1: I have Installed Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation user guide.

Q-2: I am getting error of CSS and Color changes not applied.

Ans : Solution1:

1.Go to admin -> SYSTEM-> Cache Management.

You can see following screen.

2.Click on Flush JavaScript/CSS Cache and Flush Static Files Cache Button.

3.Refresh the page in Frontend.

Solution2:

Open command prompt /terminal and change directory to your magento install directory.

Run following command:

rm -R pub/static/*

php bin/magento setup:upgrade

php bin/magento setup:static-content:deploy -f

php bin/magento cache:flush

php bin/magento cache:clean

Q-1: I have Installed Extension. I got following error. "There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation user guide.

Q-2: I am getting error in console for (any).js not found, how to solve this problem? Please check cron job is configured properly in your store or not.

Ans: Solution 1:
1.Go to admin -> SYSTEM-> Cache Management.
2.Click on Flush JavaScript/CSS Cache and Flush Static Files Cache Button.
3.Refresh the page in Frontend.

Solution 2:
1. Open command prompt /terminal and change directory to your magento install directory.
2. Run following command:

rm -R pub/static/*
php bin/magento setup:static-content:deploy
php bin/magento cache:flush
php bin/magento cache:clean

Q-1:I have tried to install Quotation Manager extension using terminal, but I am not able to install using command line, what are steps for custom installation of Quotation Manager extension?

Ans : Please Contact us for install our module in your store .

Q-2:How to install modules using composer ?

Ans : Please Refer Composer User Guide for MageBees Extensions for installing our module in your store using composer.

Q-3: I am getting error in console for magebeesQuote.js not found in frontend, How to solve this problem?

OR

I am getting error in console for manageQuote.js not found in backend, How to solve this problem?

Ans : Solution 1 : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Solution 2:

Open command prompt/terminal and change directory to your magento install directory.

Run following command:

rm -R pub/static/*

php bin/magento setup:static-content:deploy

php bin/magento cache:flush

php bin/magento cache:clean

Q-4: Can I send notification email to more than one sales representative?

Ans : Yes you can provide list of comma separated email address in “Send Quote Email Copy To”. So those email address will be notified of each notifications.

Q-5: Not able to add/update/delete cart item after confirm and checkout quotation.It will give error like display in below screen.

Ans : Go To admin ->STORES ->configuration -> MAGEBEES -> Quotation Manager -> Front End Settings

If currently customer had accepted the proposal and If “Lock Proposal” is set to yes from configuration then customer not able to add/update/delete the current cart items. So for add/update/delete cart items click on log out link.For disable Lock Proposal set the configuration setting for “Lock Proposal” to No.

Q-6: Can I display “Add To Quote” Button on widget product list template or custom product list template?

Ans : Yes ,you can add the “Add To Quote” button in widget product list template or custom product list template.

You can find the short code for Add To Quote button from admin->STORES ->configuration -> MAGEBEES -> Quotation Manager -> Default Package Code .

Copy that short code and paste in your template file above the “product-item-actions” div.Save your template file and Refresh the frontend.

Check below screen in which short code for Add To Quote button is added.

Q-7: How Can I allow Add to Quote button only for specific products using “Apply Add To Quote” attribute ?

Ans: When you installed Quotation Manager Extension in your store, this extension automatically create an attribute call “Apply Add To Quote”.

Go To CATALOG -> Products.

Edit the product in which you want to enable/disable Add To Quote Button.

Set "Apply Add To Quote" attribute value to YES/No if you want to Enable/Disable Add To Quote Button for that product.

NOTE: If configuration option “Apply Add To Quote Button” value set to ‘Product in which "Apply Add To Quote" attribute applied’ then enable/disable Add To Quote Button for each product functionality will work otherwise Add To Quote button will be displayed for all products.

Q-8: Why Out of Stock Product’s options not display on product detail page even if “Enable Manage Stock for Quote” is set to “No” ?

Ans : If “Enable Manage Stock for Quote” is set to “No” then out of stock product option will not display in product detail page.

With this feature we are only allow to quote a product even if product quantity is not available when quote the product. Out of stock product’s option will manage with default magento’s manage stock functionality.

Q-9: Why Quote Item Tax is not displaying in quote even after “Include Product Tax in Quote” is set to Yes ?

Ans : Quote item tax will be displayed only if “Display Product Prices In Catalog” is set to “Including Tax” or “Including and Excluding Tax” from Stores-> Configuration ->SALES -> Tax -> Price Display Settings -> Display Product Prices In Catalog.

Q-10: Why the ‘Proceed To Checkout’ button is not visible on quote view page in frontend ?

Ans : Check the configuration settings for ‘ Allow Customer Checkout On Quote’ , It is set to NO then “Proceed To Checkout” button will not display on quote view page in frontend. If ‘Allow Customer Checkout On Quote’ is set to Yes and still button not display then check if proposal sent by admin or not, if proposal is not send by admin then ‘Proceed To Checkout’ will not display.

Q-11: How the guest customer can proceed to checkout the quote ?

Ans : From the Quote Proposal mail, Guest customer can proceed to checkout by clicking on the button ‘Proceed To Checkout’ in mail if ‘ Allow Customer Checkout On Quote’ is set to Yes.

Q-12: In Magento 2.3.X Version , Product Qty available In Stock but when Going to Add Item Into Quote then it will give "The requested qty is not available" Error Message ?

Ans : This issue may be occurred because you are using Multi Source Inventory (MSI) In Magento 2. So For fix this issue you need to update QuoteStockItem.php file in your store Please Download Magebees_Quotationmanager-Patch-1.zip

1) if you had installed our module manually then please check at below path on your server.

File Path : <Magento_Root>/app/code/Magebees/QuotationManager/Model/Quote/Item/QuantityValidator/Initializer/QuoteStockItem.php

2) if you had installed our module using composer then you will find our module files at below path on your server.

File Path : <Magento_Root>/vendor/code/magebees/module-quotationmanagerpro/Model/Quote/Item/QuantityValidator/Initializer/QuoteStockItem.php

if QuoteStockItem.php file avaialble at above mention path then please take backup of that file and then replace new QuoteStockItem.php file which we have provided in Magebees_Quotationmanager-Patch-1.zip.

Q-13: Quotation Translate Inline Email Templates broken from Magento 2.3.4 Version ?

Ans : New strict mode introduced in 2.3.4 seems to have broken how the layout directive works. So For Fixed this issue we need apply Following Temp Solutions for it.

set in db table: email_template column is_legacy = 1 for this new quotation email templates.

Q-1: I have Installed Mega Menu Extension. I got the following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps.

Q-2: I have installed Mega Menu Extension. But when I open the admin panel, I get “Specified invalid parent id (Magebees_Menu:title)” error.

Ans : Please enable Magebees_Menu module by run “php bin/magento module:enable Magebees_Menu” from command prompt in magento root directory.

Q-3: How to display Menu on the Front-end?

Ans : After creating the group, you will get the embedded code. Use it to display menu on the front-end. There are 3 methods available. Here group_id=1;

1) Insert into Static block or CMS page:

&#123;&#123;block class="Magebees\Navigationmenu\Block\Menucreator" name="menucreator_group_1" group_id="1" template="menucreator.phtml" &#125;&#125;

2) Reference via XML layout file:

&lt;block class="Magebees\Navigationmenu\Block\Menucreator" name="menucreator" template="menucreator.phtml"&gt;

&lt;action method="setGroupId"&gt;&lt;argument name="groupid" xsi:type="string"&gt;1&lt;/argument&gt;&lt;/action&gt;

&lt;/block&gt;

3) Call via frontend template file:

&lt;?php echo $this-&gt;getLayout()-&gt;createBlock("Magebees\Navigationmenu\Block\Menucreator")-&gt;setGroup_id(1)-&gt;setTemplate("navigationmenu/menucreator.phtml")-&gt;toHtml();?&gt;

Q-4: How to replace Magento top menu with the Mega Menu?

Ans : Replace magento default top menu with our Mega Menu:

Open the given file. <Root Directory>\vendor\ magento\ <YOUR THEME FOLDER> Magento_Theme\ templates\ html\ topmenu.phtml file.

Comment or remove default magento top menu code and put our menu embedded code as display on the above screen shot.

&lt;?php echo $this-&gt;getLayout()-&gt;createBlock("Magebees\Navigationmenu\Block\Menucreator")-&gt;setGroup_id(1)-&gt;setTemplate("navigationmenu/menucreator.phtml")-&gt;toHtml();?&gt;

Here group_id=1; so we need to change the group id when you use this code to display menu in the front.

Q-5: Why are auto show subcategories not working in the menu?

Ans : Make sure that all the assigned subcategories are activated, and select YES in “Include in Navigation Menu” option.

Q-6: Any change such as add, edit, add-sub, delete menu-items or change in the menu group is not displayed in the front?

Ans : Go to Admin -> MAGEBEES -> > Navigation Menu Pro -> Navigation Menu Pro Setting and follow below mentioned points:

• Check Developer Mode is set as “No” then click on the “PUBLISH” button for display new changes on frontend.
• If developer mode is set as “Yes” and still new changes are not displayed on the frontend then Refresh magento cache From System -> Tools -> Cache Management.

Q-1: How to Export Products from Magento 1 and Import them in Magento 2?

Ans: In that case you have to follow below step.

Step 1: Installed our Import Export Products Extension for Magento 1 (https://www.magebees.com/magento-import-export-simple-products-configurable-products-bundle-products-group-products-downloadable-products.html) in your Magento 1 site.

Step 2: Export the products in your magento 1 site From MageBees -> Import/Export Products -> Export Products.

Step 3: Copy your exported csv file from Magento 1 site and put it into your Magento 2 site Maento_root/var/import folder. (if import folder not exists then create it.)

Step 4: Now time to copy images. For that copy media/catalog/product folder and put it in pub/media folder and rename it as "import" in your Magento 2 site.

Step 5: Now Login in your Magento 2 site and go to MageBees -> Import/Export Products -> Import Products. Go to Run Profile Tab and select your csv file from "Choose Import File" and click on Validate & Import File Data button.

Step 6: After Validate your csv file you need to click on "Import Products" Button.

Q-2: I have installed Import Export Products extension but got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-3: I have installed import export Products extension but when i open admin and i got "Specified invalid parent id (Magebees_Menu: title)" error.

Ans : Please enable "Magebees_Menu" module by run "php bin/magento module:enable Magebees_Menu" from command prompt in magento root directory.

Q-4: I am getting max execution time error, what I have to do?

Ans: If you getting time out then increase your server max execution time. For that you have to contact your server/hosting support team.

Q-5: Products import working fine but QTY showing blank. How i can solve?

Ans : In this case please check you have define value in qty column.

Q-6: What I do when products import going correctly with no single errors but they don't show on frontend until I re-edit and save it?

Ans: It’s because you are missing the "options_container" column in your csv and its values. These are required and it’s recommended not to change or remove columns or remove it.

Q-7: How to create or manage parent and child category?

Ans: Here some string mention for category column. Explained bellow.

Category Column String:

Parent Category, Parent Category/Child Category, Parent Category/Child Category/ Sub Child Category

Here,
Parent Category: if you use this string then it will create Parent Category.

Parent Category/Child Category: if you use this string then it will create Parent Category first, then it will create Child Category.

Parent Category/Child Category/Sub Child Category: If you use this string then it will create Parent Category first, then it will create Child Category and then create Sub Child Category.

The default Parent Category separator is "," (comma) and child category separator is "/" (slash)

Q-8: Import Screen Showing "Fatal error: Call to a member function getId() on a non-object" ?

Ans: This error comes because of you not created attribute which you mentioned in CSV. OR attribute is not assigned to attribute set.

Q-9: I am getting "var/export directory does not exist !" error?

Ans: This error comes due to var/export directory does not exists or not having write permission.

Q-10: I am getting "var/import directory does not exist !" error?

Ans: This error comes due to var/import directory does not exists or not having write permission.

Q-11: I am not able to update attribute set.

Ans: You can’t update attribute set values using our extension.

Q-12: I am getting "Product SKU filed in sku is empty" error while try to import the products.

Ans: This error occur because of your csv file is not created in UTF-8 format. You must convert your csv file in UTF-8 format using open office or Google spreadsheet.

Q-13: I am not able to import/update products images.

Ans: For Import and update the products images you must define four column image, small_image, thumbnail and gallery in your csv file.

Q-14: I am getting below error while trying to import the products.

A technical problem with the server created an error. Try again to continue what you were doing. If the problem persists, try again later.

Ans: When this error occurred that means there is something wrong in your CSV file or in the site Data. This is Magento's default error handling message so you have to contact our support guy when you get this kind of error. Our support team will check our issue and give you a proper solution.

Q-15: I am not able to Import Configurable Products Properly.

Ans: In this case you have to check below things.
1. All the defined attributes have proper value or not and define in the sample products.
2. All the attributes are added in the mentioned attribute set.
3. The attributes which you want to use to create the configurable products are defined in the “used_attribute” column.
4. Make sure you have mentioned correct SKUs in the "child_products_sku" column also make sure that all the products are already available on the site.

Note:
1. The best practice for import the configurable product is making separate CSV files. One for its associated (simple) products and another is for configurable products. First import all the simple (it’s associated) products then import the configurable products.

2. Our Extension will not create attributes or its value in the site. Before import, any type of products with a custom attribute set make sure you have created all the attributes along with its values on your site.

Q-16: Products display out of stock or changes are not display in frontend after import the products.

Ans: This issue occurred because you did not index after import the products. You have to reindex all the data after you import the products. You can do indexing using the below command from SSH. As well as refresh the caches from the admin section.
php bin/magento indexer:reindex

Q-17: We are getting "Image: /sampleimage.png does not exist in folder." error

Ans: If you are getting such error that means you have not put product images in pub/media/import directory. Also, check directory as well as images permission.

Q-1 :I have installed import export products attributes extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2 :I click on “Click on for import” button but got following error. “SQLSTATE[23000]: Integrity constraint violation:1452 cannot update…………………….”.

Ans : This error showing that “import_attribute.csv” not properly created (Due to store view id wrong created in store_label or storeview_option) so please assign true store View id..

Q-3 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-4 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export categories extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have tried to install Improved layered navigation extension using terminal, but I am not able to install using command line. What are steps for custom installation of Improved layered navigation extension?

Ans : Please contact us.

Q-2: I am getting error in console for layeredNav.js and layerbrandslider.js not found. How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Frontend.

Q-3: I have updated attribute option values from Backend-> STORES-> Attributes-> Product, but when I click on Manage Brands page, it shows old value.

Ans : Please Click on "Load Brand" Button in Manage Brands Section and your updated attribute information will be shown under manage brands grid.

Q-4: When I click on "Load Brand" button in Manage Brands section it shows something like: “There are no brand values available. Please insert values and then click on load brand button”.

Ans : You will get this message only when you have not added attribute options value. Once you add attribute options value from Back-end -> STORES -> Attributes -> Product, and set the value then after clicking on "Load Brand" button, this message will not appear again.

Q-5: I have set option alias from back-end for SEO URL , but I am not able to see changes in front-end. How can I solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

If Cache Type “Magebees Improved Layered Navigation” is Enabled , then refresh the Cache Type.

Refresh the page in Front-end.

Q-6: While applying the filter in front-end, why I am getting the message: ‘Error while applying filter’?

Ans : Please check the below mentioned cases:

• Please check If attribute option alias/value contains below mention special character than it will not work :

  + ? # % \

• Please check if you have use same value for option separation and to replace special character then it may cause issue. If there are complex options like:"black-green", there will be a problem with single "black" and "green" options. In some cases such options will not be parsed by SEO URL router.

• If attribute option alias/value contain same name as attribute code/label then it also cause the issue while apply the filter with include the attribute code/label in SEO URL. As Example : If option alias/value “color-block” and attribute code “color” then if you have include the attribute code in SEO URL then it will not be parsed by SEO URL router and gives error.

Q-1: I have Installed YMM Products Parts Finder Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: Finder not display on category page.

Ans : Please check product finder category and its products category. If product category and finder category are not same then finder will be not display on category page. Finder does not content result product associate with that category then finder will not display.

Q-3: I am getting error in console for cwsfinder.js not found, How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.
Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.
Refresh the page in front-end.

Q-1: I have tried to install Full Page Cache Warmer using the terminal, but I am not able to install it using the command line, what are the steps for custom installation of the extension?

Ans : Please contact us for installing our module in your store.

Q-2: Is It possible to generate and process the warmer queue using the command line?

Ans : Yes, It is possible to generate and process the warmer queue using the command line. Please follow the below mentioned steps:

1) Open command prompt/terminal and change directory to your Magento installation directory.

2) Run following command :

> For Generate Warmer Queue:

php bin/magento magebees:warmqueue:generate

> For Process Warmer Queue:

php bin/magento magebees:warmqueue:process

Q-3: Why am I getting Exception as "An error occurred during“ ”fileLock execution"?

Ans : Warmer queue generation and process can be executed from command line, back-end and Cron job. If at any moment queue generation process executed from command line and process warmer queue is executed from back-end, then it may cause problem. To prevent the conflict between this process, we have generated the lock file so you may get this exception.This lock file will automatically unlock after the execution is complete and not show this exception after refreshing the page.

Q-1: I have tried to install “Google Rich Snippets Extension” using the terminal, but I am not able to install it using the command line. What are the steps for custom installation of the extension?

Ans : Please contact us to install the module in your store.

Q-2: I have set Social Profiles Enabled to Yes. However, I am still not able to find social profile data in Rich Snippets, why?

Ans : Please make sure that “Organization” is enabled to get the Social Media Profiles working.

Q-1 ::- I have installed Product Feed Generator extension but got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans :Run php bin/magento setup:upgrade command to your terminal or command prompt. Please see installation steps for that.

Q-2 ::- I am getting max execution time error, what I have to do?

Ans :If you getting time out then increase your server max execution time. For that you have to contact your server/hosting support team..

Q-3:- I am getting “‘var/export’ directory does not exit!” error?

Ans :This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have Installed Product label Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.(Please refer user manual)

Q-2: Label is not displayed.

Ans : For display label you have to add div as per specified in Layout Settings. (Please refer user manual)

Q-3: Date Range Condition not working

Ans : This is happen due to different time-zone in your magento store. If you want to set same date and time then, please set same time-zone as original website having.

Q-1: I have tried to install Ajax Quick Search extension using terminal, but I am not able to install using command line. What are steps for custom installation of Ajax Quick Search extension?

Ans : Please contact us.

Q-2: I am getting an error in console for ajaxQuickSearch.js not found. How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Frontend.

Q-3: After setting Attribute Searchable, I am not able to get search result using this attribute. How to solve this problem?

Ans :After setting Use in Search property of attribute to yes/no, you have to run following command in terminal:

php bin/magento indexer:reindex catalogsearch_fulltext

Q-1: I have tried to install One Page Checkout extension using terminal, but I am not able to install using command line, what are steps for custom installation of One Page Checkout extension?

Ans: Please Contact us us for install our module in your store.

Q-2: I have Installed One Page Checkout Extension. I got following error. "There has been an error processing your request". "Please upgrade your database: Run bin/magento setup:upgrade".

Ans: Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.(Please refer installation manual)

Q-3: From where I can get the Google API key for auto fill address.

Ans: You can generate/get the Google API key from below URL.
https://developers.google.com/maps/documentation/javascript/examples/places-autocomplete-addressform

Q-1: How can I add bulk Product to cart?.

Ans : You can use instant search by product names or SKUs or upload a CSV file.

Q-2: I want to enable the Wholesale Fast Order with wholesale customers only, is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-1 :I want to enable the Wholesale Configurable Products with wholesale customers only. so, is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-2 :I want to show child products price only for wholesale customers.So,is it possible?

Ans : Yes, it is possible. You can configure this from the backend.

Q-3 :Which Product types support this extension?

Ans : This extension work with configurable product and Grouped Product.

Q-1:- I have installed Mass Order Actions extension. But got following error: “There has been an error processing your request”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed the extension but mass actions are not displayed in the order grid?

Ans: Please enable the extension and select Mass Actions which you want to display in the order grid from configuration.

Q-3:- I got the following error when I tried to create invoice: (Error=Invoice already created for 000000030 order(s).)

Ans: This error comes when the invoice for the order is already created and we try to create Invoice by Mass Order Actions.

Q-4:- I got the following error when I tried to create shipment of order: (Error= Shipment already created for 000000029 order(s).)

Ans: It happens when shipment for the order is already created and we try to create Shipment by Mass Order Actions.

Q-5:- I got the following error when I tried to create shipment of order: (Error=Shipment will be not created for 000000030 virtual or downloadable order(s).)

Ans: The error occurs when we try to create shipment for the order by Mass Order Actions and the order contains only downloadable products or virtual products or both of them.

Q-6:- I got the following error when I tried to delete order: (Error=1 order(s) cannot be deleted.)

Ans: It happens when we try to delete the order using Mass Order Actions, whose status is not selected in Order Status Field in the configuration.

Q-1: I have Installed Shop By Brand Extension. I got following error. "There has been an error processing your request"."Please upgrade your database: Run bin/magento setup:upgrade".

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: I have update attribute option values from Backend -> STORES -> Attributes -> Product , but when I click on Manage shop By Brand page, The updated attribute option value will not updated with old option value?

Ans : Please Click on Load Button and your updated attribute information will be show under manage shop by brand grid.

Q-3: Once I have Installed Shop By Brand Extension, When I click on Manage Shop By Brand it will show message something like this “Brand option values not available. Please insert Brand values”?

Ans : You will get this message only when you have not added attribute options value. Once you added attribute options value from Backend -> STORES -> Attributes -> Product, once you set attribute option value this message will not appear again on Shop By Brand Management page.

Q-4: After adding attributes option value from Backend -> STORES -> Attributes -> Product option value still not display under Manage Shop by Brand page and I got this kind of Notice “Please click Load Brand button to show listing of brands”?

Ans : Nothing to worry about that you just need to click on Load Button and your attribute options value will show after it.

Q-1: I have tried to install Ajax Add to Cart extension using terminal, but I am not able to install it using command line, what are steps for custom installation of the extension?

Ans : Please contact us for installing our module in your store.

Q-2: I am getting error in console for “ajaxToCart.js not found”. How to solve the problem?

Ans :Go to Admin -> System -> Cache Management. You can see following screen.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in front-end.

Q-1 : Extension doesn’t send email.

Ans : Open database and find table "cron_shedule"

If it is empty, the cron hasn’t been configured. So please configure cron in your store and then check it.

Q-1: I have tried to install Email Template Editor extension using terminal, but I am unable to install it using command line. What are steps for custom installation of Email Template Editor extension??

Ans : Please contact us to install our module in your store.

Q-2: I am not able to see the css changes after modifying the configuration settings for design settings. How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

1) Open command prompt / terminal and change directory to your magento install directory.

2) Run following command :

• php bin/magento setup:upgrade
• php bin/magento setup:static-content:deploy -f

Q-3: How to add the Top menu and social media icons in email template?

Ans :

• Go to Admin Panel > Marketing > Communications > Email Templates.
• Click on Add New Template
• Choose the Template from email template list under “Magebees_EmailEditor” as shown in following screen.
• Click on Load Template
• Click on “Insert Variable” Button , this will open popup containing the template variables.
• Add the “Magebees Top Menu” and “Magebees Social Media Block” variable in template and then click on preview template
• Save the Template.

Q-4: How to edit social media icons and its url in footer email template?

Ans :

• Go To Admin Panel > Content >Elements > Block.
• You can find the CMS block with Identifier “magebees_social_media_block”.
• Here you can edit the social media icon content then save the block and refresh cache.

Q-1: I have tried to install Advertisement block extension using terminal, but I am not able to install using command line, what are steps for custom installation of Advertisement block extension??

Ans : Please Contact us for install our module in your store .

Q-1: Lazy load is not working properly.

Ans : You are facing this issue because you have set the video in slider and Lazy Load only supports slider images.

Q-2: I have installed responsive banner slider extension. But got following error:

Ans : Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-1:- I have installed CouriersPlease shipping method extension. But got following error. “There has been an error processing your request”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=Please enter valid to country code)

Ans : Please Enter Valid Country on Front-end.

Q-3:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=Please enter a valid Australian Postcode)

Ans : Please Enter Valid Postcode on Front-end.

Q-4:- I have installed CouriersPlease shipping method extension. And I will get following screen. (Error=We cannot service this request)

Ans : Please Enter Valid Postcode on Front-end or Service is not available for Country which you selected on Front-end.

Q-1:- I have installed Fastway shipping method extension. But got the following error: “There has been an error processing your request”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2:- I have installed Fastway shipping method extension. And I am getting the following screen: (Error=postcode and city both should be specified)

Ans : Please Enter Valid Postcode and City on Front-end.

Q-3:- I have installed Fastway shipping method extension. And I am getting the following screen: (Error=No services available for suburb: Napier and postcode: 4110. Please contact the Sydney regional franchisee for a quote)

Ans : This error may come because there is no shipping rate available for this origin and destination or there is incorrect City/Postcode or both City and Postcode are incorrect.

Q-1: I have installed "Call For Price" extension. I got the following error: “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps (Please refer user manual).

Q-2: When I submit call for price request from the pop-up, I am getting “Unable to send email" error.

Ans : To send email from Magento, you need to configure an email SMTP server on the web host/server. Magento uses the PHP mail() method by default, although there are several extensions that you can install to override this behavior.

Q-1: I have installed import export product reviews extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2: I click on “Click on for import” button but got following error. “SQLSTATE[23000]: Integrity constraint violation:1452 cannot update…………………….”.

Ans: This error shows that “importreviews.csv” is not properly created. It can be due to insertion of wrong store_ids in store_ids field. So please assign true store_ids in store_ids field.

Q-3: I am getting max execution time error, what should I do?

Ans: If you are getting time out, then increase your time out limit. For that, you have to consult your hosting guy.

Q-4: I am getting “‘var/export’ directory does not exist!” error. What should I do?

Ans: This error comes due to “var/export” directory does not exist or does not have write permission.

Q-1: I have installed import export newsletter subscribers extension but I got following error. “There has been an error processing your request. Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2: I clicked on "Import Newsletter Subscribers" button but got the following error "Requested store is not found".

Ans: This error shows that "importnewsletter.csv" is not properly created. The reason can be error in insertion of store code in store_code field. So please assign true store code to solve the problem.

Q-3: I am getting max execution time error, what should I do?

Ans: If you are getting time-out error, then increase the time-out limit. For doing so, you may have to consult your hosting guy.

Q-4: I am getting “‘var/export’ directory does not exist!” error?

Ans: This error occurs when “var/export” directory does not exist or does not have write permission.

Q-1 :I have installed import export URL rewrites extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export CMS Pages extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export CMS blocks extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-2 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-3 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1 :I have installed import export wishlist products extension but got following error. “There has been an error processing your request”. “ Please upgrade your database: Run bin/magento setup:upgrade ”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see the installation steps for that.

Q-3 :I am getting max execution time error, what I have to do?

Ans : If you getting time out then increase your time our limit. For that you have to consult you hosting guy.

Q-4 :I am getting “‘var/export’ directory does not exit !” error?

Ans : This error comes due to “var/export” directory does not exists or not having write permission.

Q-1: I have Installed Today's Deal Products Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans : Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that. (Please refer user manual)

Q-2: I am getting error in console for not found js, How to solve this problem?

Ans : Go to admin >> SYSTEM >> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Front-End.

Q-3: Deal is not displaying as per my current system date & time.

Ans : This happens due to different time-zone in your Magento store. If you want to set same date and time, then please set same time-zone as original website. You can set time-zone from >> admin >> STORES >> CONFIGURATION >> GENERAL >> GENERAL TAB >> Locale Options.

Q-1: I have tried to install Customer Testimonial extension using terminal, but I am not able to install it using command line. What are steps for custom installation of Customer Testimonial extension?

Ans : Please contact us to install our module in your store.

Q-2: I am getting error in console for cwstestimonial.js not found. How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Q-1: I have Installed Ajax Category Products Extension. I got following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please see installation steps for that.

Q-2: Category does not display results.

Ans: Please check category and its products. If products are not assigned or assigned products are not visible in frontend then that product will not display.

Q-3: I am getting an error in the console for not found js, How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management. Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button. Refresh the page in Frontend.

Q-1: I have tried to install Ajax Quick View extension using terminal, but I am not able to install it using command line. What are steps for the custom installation of the module?

Ans : Please contact us for installing the module in your store.

Q-2: I am getting error in console for “ajaxQuickView.js not found”. How to solve the error?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Front-end.

Q-1: I have tried to install Product  Image Flipper extension using terminal, but I am not able to install using command line, what are the steps for custom installation of  Product  Image Flipper extension?

Ans : Please Contact us for installing the module in your store.

Q-2: I am getting error in console for magebeesFlipper.js not found. How to solve this problem?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Front-End.

Q-1: I have tried to install Ajax Infinite Scroll Pro extension using terminal, but I am not able to install it using command line. What are the steps for custom installation of Ajax Infinite Scroll Pro extension?

Ans: Please contact us to install our module in your store.

Q-2: I am getting error in console for magebeesInfiniteScroll.js not found. How to solve this problem?

Ans: Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button.

Refresh the page in Front-end.

Q-1 :I have Installed Dealer Inquiry Extension. But got following error.

Ans :Run "php bin/magento setup:upgrade" command to your terminal or command prompt. Please see installation steps for that.

Q-2 :Store Name not displayed in email.

Ans :Go to STORES → Configuration → General → General Tab.

Specify store name in Store Information Section as per display in following screen.

Q-3 :We have implemented dealer inquiry extension but admin did not get mail when customer submits the dealer inquiry form. Can please let me know how admin can get the mail.

Ans :Go to STORES → Configuration → General → Store Email Addresses Tab.

Please specify Sender Email in General Contact section for get admin mail.

Q-4 :I enable the captcha but not display on form.

Ans :Go to STORES → Configuration → CUSTOMERS → Customer Configuration Tab.

In CAPTCHA Section >> Forms >> “Dealer Inquiry” must be selected for your store.

Q-1: I have Installed the Blog Extension and got the following error. “There has been an error processing your request”. “Please upgrade your database: Run bin/magento setup:upgrade”.

Ans: Run “php bin/magento setup:upgrade” command to your terminal or command prompt. Please refer installation steps in the user manual.

Q-1: I have tried to install Lazy Load Images extension using terminal, but I am not able to install using command line, what are steps for custom installation of Lazy Load Images extension??

Ans : Please contact us for install our module in your store Contact us.

Q-2: I am getting error in console for lazyload.js not found ,How to solve this problem ?

Ans : Go to admin -> SYSTEM-> Cache Management.

Click on Flush JavaScript/Css Cache and Flush Static Files Cache Button

Refresh the page in Frontend.

Q-1: I have tried to install “Multiple Flat Shipping Rates Extension” using the terminal, but I am not able to install using the command line, what are steps for custom installation?

Ans: Please Contact us for installing the module in your store.

Q-2: I have installed your extension and enable it from backend but still I am not able to see it in frontend.

Ans: In this case, you need to refresh the Magento caches and third party caches.

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/expor' directory does not exist !" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-3: How can I import Images from Magento 1 to Magento 2?

Ans : First export products from Magento 1. And then copy your “media/catalog/product” folder from Magento 1 and Put in your var folder in Magento 2. Then define “var/product” path in “Images File Directory”..

Q-4: How to import Advanced Pricing in Magento 2?

Ans : In Magento 1 select "Advanced Pricing" from Select Field from dropdown and export the products.

Now in Magento 2 select Advanced Pricing from Entity Type in Import Page. Select csv file which you exported for Advanced Pricing and import the products.

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/export' directory does not exist!" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-1 :I am not able to see your extension in admin menu bar.

Ans : Please clear cache once and re-login to your admin once. If you still not getting extension menu bar in admin panel then please Disable compilation/recompile it.

Q-2: I am getting "var/export' directory does not exist!" error?

Ans : This error comes due to var/export directory does not exists or not having write permission.

Q-3: How can I import Images from Magento 1 to Magento 2?

Ans : First export categories from Magento 1 and then copy your “media/catalog/category” folder from Magento 1 and Put in your "pub/media/import/category" folder in Magento 2.